We break down the best customer experience practices from the big leagues and remix them for solopreneurs, scaling founders, and small teams who want to play smart and win big.
From actionable tips on creating frictionless customer journeys to leveraging tools like heatmaps and automations (without losing your mind), this blog is your go-to for turning customer satisfaction into serious growth. Think of it as the cheat code to CX success, served up with the kind of vibe that keeps you coming back for more.
No fluff. All strategy. Tailored for small businesses that want to stand out.
When the cast of Girlfriends—Joan, Toni, Maya, and Lynn—popped up in the latest Pattern Beauty commercial, it wasn’t just nostalgic. It was genius. It wasn’t
Ever wondered why some small businesses create loyal, raving customers while others struggle to keep people engaged? The secret isn’t money or headcount—it’s strategy. One
Trust Issues: A Personal Tale of CX Woes (and How Phoenix Can Save You from the Same Fate) A couple of weeks ago, I was
Spoiler alert: Loyalty programs do work—but only if you play your cards right. It’s not just about tossing out points like confetti or slashing prices
Loyalty programs are everywhere. How many tags do you have on your keychain or store apps on your phone? See what I mean? From coffee
Transformation Explained in a 1982 Song! Okay, we’re going back a few years, but still, you might remember when Stevie Wonder and Paul McCartney sang
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