support@fierceified.agency
support@fierceified.agency
support@fierceified.agency
FlowTribe™ — Team Relationship Training
Your team is the relationship. It's time they knew how to build it.
Your team is the relationship. It's time they knew how to build it.
FlowTribe is a two-week team engagement that trains your customer-facing and backend team to build the client relationships that keep people coming back — diagnosed with your FlowLab data, implemented together, and sustained without the CEO in every conversation.
FlowTribe™ — Team Relationship Training
Your team is the relationship. It's time they knew how to build it.
FlowTribe is a two-week team engagement that trains your customer-facing and backend team to build the client relationships that keep people coming back — diagnosed with your FlowLab data, implemented together, and sustained without the CEO in every conversation.
Why FlowTribe exists
Most CEOs fix the strategy. Nobody trains the team.
You have done the work. You have grown past six figures, proven your offer, and built a team you trust. But somewhere between the promise you make in the sales conversation and the experience your team delivers after the contract is signed, the relationship is breaking down.
Research from NewVoiceMedia shows that "68% of clients leave because they felt unappreciated. " That is a relationship problem and it lives in how your team shows up at every touchpoint, whether you are watching or not.
You may have looked at other ways to solve this problem by hiring an alternative such as a business coach or an operations consultant. Here's the truth: Business coaches advise the CEO. Operations consultants fix the processes.
Nobody trains the team on how to build client relationships that make people stay, return, and refer. Until now.
Why FlowTribe exists
Most CEOs fix the strategy. Nobody trains the team.
You have done the work. You have grown past six figures, proven your offer, and built a team you trust. But somewhere between the promise you make in the sales conversation and the experience your team delivers after the contract is signed, the relationship is breaking down.
Research from NewVoiceMedia shows that "68% of clients leave because they felt unappreciated. " That is a relationship problem and it lives in how your team shows up at every touchpoint, whether you are watching or not.
You may have looked at other ways to solve this problem by hiring an alternative such as a business coach or an operations consultant. Here's the truth: Business coaches advise the CEO. Operations consultants fix the processes.
Nobody trains the team on how to build client relationships that make people stay, return, and refer. Until now.
Why FlowTribe exists
Most CEOs fix the strategy. Nobody trains the team.
You have done the work. You have grown past six figures, proven your offer, and built a team you trust. But somewhere between the promise you make in the sales conversation and the experience your team delivers after the contract is signed, the relationship is breaking down.
Research from NewVoiceMedia shows that "68% of clients leave because they felt unappreciated. " That is a relationship problem and it lives in how your team shows up at every touchpoint, whether you are watching or not.
You may have looked at other ways to solve this problem by hiring an alternative such as a business coach or an operations consultant. Here's the truth: Business coaches advise the CEO. Operations consultants fix the processes.
Nobody trains the team on how to build client relationships that make people stay, return, and refer. Until now.
What FlowTribe delivers
By the end of FlowTribe, your team will have diagnosed the exact relationship touchpoints costing you clients, implemented one targeted improvement together, and built the ownership structure that keeps the client relationship strong — whether or not the CEO is in the room.
What FlowTribe delivers
By the end of FlowTribe, your team will have diagnosed the exact relationship touchpoints costing you clients, implemented one targeted improvement together, and built the ownership structure that keeps the client relationship strong — whether or not the CEO is in the room.
Diagnose with data, not guesswork
Before the first session, your CEO completes FlowLab — Fierceified's proprietary diagnostic. Your team sees the results together in Session 1. No assumptions. No wasted sessions. The work starts exactly where the relationship is breaking down.
Train the whole team, not just the CEO
FlowTribe is not a coaching program for the person at the top. It is a facilitated engagement for everyone who touches the client relationship — customer-facing and backend. When the whole team is aligned, the relationship holds without the CEO holding it.
Implement inside the engagement
Your team doesn't leave with a plan to implement later. The innovation is selected in Session 2, assigned to owners before anyone leaves the room, and attempted before Session 3. You arrive at Week 2 with early evidence.
Leave with a living document
Every team leaves FlowTribe with a completed Team Relationship Playbook. This is a shared document capturing relationship standards by stage, ownership of every client touchpoint, and the 90-Day Relationship Plan. It is also your onboarding document for every new hire from this point forward.
Diagnose with data, not guesswork
Before the first session, your CEO completes FlowLab — Fierceified's proprietary diagnostic. Your team sees the results together in Session 1. No assumptions. No wasted sessions. The work starts exactly where the relationship is breaking down.
Train the whole team, not just the CEO
FlowTribe is not a coaching program for the person at the top. It is a facilitated engagement for everyone who touches the client relationship — customer-facing and backend. When the whole team is aligned, the relationship holds without the CEO holding it.
Implement inside the engagement
Your team doesn't leave with a plan to implement later. The innovation is selected in Session 2, assigned to owners before anyone leaves the room, and attempted before Session 3. You arrive at Week 2 with early evidence.
Leave with a living document
Every team leaves FlowTribe with a completed Team Relationship Playbook. This is a shared document capturing relationship standards by stage, ownership of every client touchpoint, and the 90-Day Relationship Plan. It is also your onboarding document for every new hire from this point forward.
Is FlowTribe right for you?
FlowTribe is built for one specific situation.
FlowTribe is built for one specific situation.
You are the CEO of a growth-stage service business. You are generating $200,000 or more annually. You have a team of three or more people who touch the client relationship in some way. Your offer is proven — you are not in startup mode. And clients are coming in, doing good work with you, and then quietly not coming back.
You have already tried things. You have coached yourself. You have updated your systems. You have hired people you trust. But the client relationship still depends on you being in the room , and you know that is not sustainable.
✓ Service-based business generating $200K or more annually
✓ Team of three or more people, even contractors
✓ Clients are coming in but not consistently returning
✓ The CEO is still the relationship — and that has to change
You are the CEO of a growth-stage service business. You are generating $200,000 or more annually. You have a team of three or more people who touch the client relationship in some way. Your offer is proven — you are not in startup mode. And clients are coming in, doing good work with you, and then quietly not coming back.
You have already tried things. You have coached yourself. You have updated your systems. You have hired people you trust. But the client relationship still depends on you being in the room , and you know that is not sustainable.
✓ Service-based business generating $200K or more annually
✓ Team of three or more people, even contractors
✓ Clients are coming in but not consistently returning
✓ The CEO is still the relationship — and that has to change
You are the CEO of a growth-stage service business. You are generating $200,000 or more annually. You have a team of three or more people who touch the client relationship in some way. Your offer is proven — you are not in startup mode. And clients are coming in, doing good work with you, and then quietly not coming back.
You have already tried things. You have coached yourself. You have updated your systems. You have hired people you trust. But the client relationship still depends on you being in the room , and you know that is not sustainable.
✓ Service-based business generating $200K or more annually
✓ Team of three or more people, even contractors
✓ Clients are coming in but not consistently returning
✓ The CEO is still the relationship — and that has to change
FlowTribe is not for solopreneurs with no team, businesses under $100K in annual revenue, or anyone still in startup and validation mode. If that is you right now, start with FlowLab — it is free and will show you exactly where to focus when you are ready.
The engagement structure
Engagement structure
Four sessions. Two weeks. One relationship transformation.
FlowTribe runs through the R.I.S.E. Method™ — Fierceified's proprietary client relationship framework. Each session is two hours and produces a tangible team deliverable. Nothing is homework for later, the work happens in the room, together
01
Session 1: Reserch
Week 1, Tuesday or Wednesday The team sees your FlowLab diagnostic data together for the first time. Every team member scores the client relationship independently — then the group compares. Where scores diverge is where the work begins. The session closes with the relationship problem named, agreed on by the whole team, and written down.
02
Session 2: Innovate
Week 1, Thursday or Friday Using what Research revealed, the team works through the four types of client relationship innovation and selects the one improvement most likely to move the relationship at your priority stage. Every action item gets an owner before anyone leaves. The implementation window begins immediately.
03
Session 3: Strategize
Week 2, Tuesday or Wednesday The team returns with early implementation evidence — not just intentions. The Relationship Strategy Pyramid is built together, every client touchpoint gets assigned to a named owner, and the Team Relationship Playbook begins taking shape. This is the session where ownership stops being theoretical.
04
Session 4: Evolve
The team reviews results, assesses whether the innovation moved the relationship in the intended direction, and builds the 90-Day Team Relationship Plan together. The completed Team Relationship Playbook is presented back to the full team as a finished artifact. The engagement closes with individual commitments and a team celebration of what was built.
Total time commitment: 8 hours of facilitated sessions across 10 business days.
01
Session 1: Reserch
Week 1, Tuesday or Wednesday The team sees your FlowLab diagnostic data together for the first time. Every team member scores the client relationship independently — then the group compares. Where scores diverge is where the work begins. The session closes with the relationship problem named, agreed on by the whole team, and written down.
02
Session 2: Innovate
Week 1, Thursday or Friday Using what Research revealed, the team works through the four types of client relationship innovation and selects the one improvement most likely to move the relationship at your priority stage. Every action item gets an owner before anyone leaves. The implementation window begins immediately.
03
Session 3: Strategize
Week 2, Tuesday or Wednesday The team returns with early implementation evidence — not just intentions. The Relationship Strategy Pyramid is built together, every client touchpoint gets assigned to a named owner, and the Team Relationship Playbook begins taking shape. This is the session where ownership stops being theoretical.
04
Session 4: Evolve
The team reviews results, assesses whether the innovation moved the relationship in the intended direction, and builds the 90-Day Team Relationship Plan together. The completed Team Relationship Playbook is presented back to the full team as a finished artifact. The engagement closes with individual commitments and a team celebration of what was built.
Total time commitment: 8 hours of facilitated sessions across 10 business days.
Choose your format
Virtual or in-person. the outcome is the same, The experience is different.
Virtual — Two Weeks
Four two-hour sessions across two weeks. Sessions run Tuesday/Wednesday and Thursday/Friday of each week with an implementation window between weeks where the team executes assigned actions and returns with real evidence.
Best for teams who are distributed, prefer flexibility, or want the between-week window to test the innovation with live clients before reconvening.
Total commitment: 8 facilitated hours across 10 business days.
Virtual — Two Weeks
Four two-hour sessions across two weeks. Sessions run Tuesday/Wednesday and Thursday/Friday of each week with an implementation window between weeks where the team executes assigned actions and returns with real evidence.
Best for teams who are distributed, prefer flexibility, or want the between-week window to test the innovation with live clients before reconvening.
Total commitment: 8 facilitated hours across 10 business days.
In-Person — Two Days
All four sessions delivered on-site across two consecutive days. The between-session time is not downtime — Day 1 includes shadow observations where Lindsay watches the team in live client interactions, a CEO working lunch with real-time intelligence, and a team working session to begin implementation before Day 1 ends. Day 2 closes with the completed Team Relationship Playbook presented as a printed, finished document.
Best for teams who want the most intensive experience, the benefit of live observation, and a physical deliverable in hand at the close of Day 2.
Total commitment: 2 full days on-site.
In-Person — Two Days
All four sessions delivered on-site across two consecutive days. The between-session time is not downtime — Day 1 includes shadow observations where Lindsay watches the team in live client interactions, a CEO working lunch with real-time intelligence, and a team working session to begin implementation before Day 1 ends. Day 2 closes with the completed Team Relationship Playbook presented as a printed, finished document.
Best for teams who want the most intensive experience, the benefit of live observation, and a physical deliverable in hand at the close of Day 2.
Total commitment: 2 full days on-site.
Choose your format
Virtual or in-person. the outcome is the same, The experience is different.
Virtual — Two Weeks
Four two-hour sessions across two weeks. Sessions run Tuesday/Wednesday and Thursday/Friday of each week with an implementation window between weeks where the team executes assigned actions and returns with real evidence.
Best for teams who are distributed, prefer flexibility, or want the between-week window to test the innovation with live clients before reconvening.
Total commitment: 8 facilitated hours across 10 business days.
In-Person — Two Days
All four sessions delivered on-site across two consecutive days. The between-session time is not downtime — Day 1 includes shadow observations where Lindsay watches the team in live client interactions, a CEO working lunch with real-time intelligence, and a team working session to begin implementation before Day 1 ends. Day 2 closes with the completed Team Relationship Playbook presented as a printed, finished document.
Best for teams who want the most intensive experience, the benefit of live observation, and a physical deliverable in hand at the close of Day 2.
Total commitment: 2 full days on-site.
Our Methodology
Everything we build runs through the R.I.S.E. Method™
R.I.S.E. is Fierceified's proprietary client relationship framework. It is a cycle your team will return to every time the relationship needs refinement. After FlowTribe, the team owns the method. They know how to research what is happening, innovate based on evidence, strategize with clear ownership, and evolve by reviewing results. The CEO no longer has to initiate every improvement, the team does.
Four R.I.S.E. stages:
Research: We map how client relationships are actually being built across your business. Not how you assume they are — how they actually are. FlowLab data, team observations, and five sources of relationship evidence reveal where trust is won and where it is quietly being lost.
Innovate : We design one targeted improvement to the most critical relationship touchpoint at your priority stage. The innovation is specific, implementable by the team, and connected directly to the problem the research revealed.
Strategize: We build the execution plan with the team — not for the team. Every touchpoint gets an owner. Every process gets a standard. Every milestone gets a name on it. The strategy is built to survive without the CEO in every conversation.
Evolve: We review what the implementation produced, assess whether the relationship improved, and build the 90-Day Plan together. R.I.S.E. does not end when FlowTribe does — it becomes the rhythm the team returns to every time the relationship needs attention.
Our Methodology
Everything we build runs through the R.I.S.E. Method™
R.I.S.E. is Fierceified's proprietary client relationship framework. It is a cycle your team will return to every time the relationship needs refinement. After FlowTribe, the team owns the method. They know how to research what is happening, innovate based on evidence, strategize with clear ownership, and evolve by reviewing results. The CEO no longer has to initiate every improvement, the team does.
Four R.I.S.E. stages:
Research: We map how client relationships are actually being built across your business. Not how you assume they are — how they actually are. FlowLab data, team observations, and five sources of relationship evidence reveal where trust is won and where it is quietly being lost.
Innovate : We design one targeted improvement to the most critical relationship touchpoint at your priority stage. The innovation is specific, implementable by the team, and connected directly to the problem the research revealed.
Strategize: We build the execution plan with the team — not for the team. Every touchpoint gets an owner. Every process gets a standard. Every milestone gets a name on it. The strategy is built to survive without the CEO in every conversation.
Evolve: We review what the implementation produced, assess whether the relationship improved, and build the 90-Day Plan together. R.I.S.E. does not end when FlowTribe does — it becomes the rhythm the team returns to every time the relationship needs attention.
We doubled our sales the day our CX revamp was revealed. Fierceified helped us elevate our experience by improving how we communicate with our customer before, after, and during the sales process.
We doubled our sales the day our CX revamp was revealed. Fierceified helped us elevate our experience by improving how we communicate with our customer before, after, and during the sales process.
Generated over $600 in revenue in 24 hours by deploying retention gameplan.
Tiffany Ellis
CEO of G Ann's Cold Pressed Juices
Tier 1
$5,000
$5,000
Virtual
In-person: Starting at $12,000 (includes travel)
What's Included:
The Team Relationship Playbook
The 90-Day Team Relationship Plan
The Innovation Ownership Table
Named relationship standards by stage
Tier 2
Up to 6 team members
$8,500
$8,500
Virtual
In-person: Starting at $13,000 (includes travel)
What's Included:
The Team Relationship Playbook
The 90-Day Team Relationship Plan
The Innovation Ownership Table
Named relationship standards by stage
Tier 3
$12,000
$12,000
Virtual
In-person: Starting at $14,000 (includes travel)
What's Included:
The Team Relationship Playbook
The 90-Day Team Relationship Plan
The Innovation Ownership Table
Named relationship standards by stage
Tier 1
$5,000
$5,000
Virtual
In-person: Starting at $12,000 (includes travel)
What's Included:
The Team Relationship Playbook
The 90-Day Team Relationship Plan
The Innovation Ownership Table
Named relationship standards by stage
Tier 2
Up to 6 team members
$8,500
$8,500
Virtual
In-person: Starting at $13,000 (includes travel)
What's Included:
The Team Relationship Playbook
The 90-Day Team Relationship Plan
The Innovation Ownership Table
Named relationship standards by stage
Tier 3
$12,000
$12,000
Virtual
In-person: Starting at $14,000 (includes travel)
What's Included:
The Team Relationship Playbook
The 90-Day Team Relationship Plan
The Innovation Ownership Table
Named relationship standards by stage
Tier 1
$5,000
$5,000
Virtual
In-person: Starting at $12,000 (includes travel)
What's Included:
The Team Relationship Playbook
The 90-Day Team Relationship Plan
The Innovation Ownership Table
Named relationship standards by stage
Tier 2
Up to 6 team members
$8,500
$8,500
Virtual
In-person: Starting at $13,000 (includes travel)
What's Included:
The Team Relationship Playbook
The 90-Day Team Relationship Plan
The Innovation Ownership Table
Named relationship standards by stage
Tier 3
$12,000
$12,000
Virtual
In-person: Starting at $14,000 (includes travel)
What's Included:
The Team Relationship Playbook
The 90-Day Team Relationship Plan
The Innovation Ownership Table
Named relationship standards by stage
Frequently Asked Questions
Is this coaching, consulting, or training?
It is none of those by themselves. FlowTribe is a facilitated team engagement. Lindsay facilitates every session. The CEO participates as a team member — not as the authority in the room. The team does the work together, guided by the R.I.S.E. Method and grounded in FlowLab data. The outcome is not a coaching insight or a consulting recommendation — it is a trained team with shared standards and named ownership.
Does the CEO need to prepare anything before FlowTribe starts?
Yes, one thing. The CEO completes FlowLab before Session 1. FlowLab is free and takes approximately 30 to 45 minutes. The diagnostic identifies your priority relationship stage and gives the team real data to work from in Session 1 instead of assumptions. If you have not completed FlowLab yet, start there.
What if some of our team is remote?
The virtual format is designed for distributed teams. All four sessions run over video and the workbooks are digital. The in-person format works best when the majority of the team can be in the same room — but we can discuss hybrid options during your discovery call.
How much time does the team need to commit?
Eight hours of facilitated sessions across two weeks. Between sessions, team members complete assigned actions — typically 30 to 60 minutes of implementation work per person between sessions. The in-person format compresses everything into two full days.
What happens after FlowTribe ends?
The team leaves with the Team Relationship Playbook and the 90-Day Plan — both designed to sustain the work independently. Teams that want ongoing strategic leadership at the relationship level can continue with FlowCore, Fierceified's fractional CXO partnership. Teams that want to monitor their client relationship over time can continue using FlowLab.
What if the team has never done anything like this before?
That is the most common situation. FlowTribe is designed for teams that have never formally discussed what a strong client relationship looks like in their business — because that conversation has never existed before. The workbooks, the facilitation, and the R.I.S.E. framework guide the team through the process. No prior training experience required.
Do you offer a guarantee?
FlowTribe is built on a straightforward commitment: if the engagement does not identify the specific relationship touchpoint costing your business clients and produce a team-owned plan to address it, we will continue working with your team until it does. This requires full participation from all team members across all four sessions.
Frequently Asked Questions
Is this coaching, consulting, or training?
It is none of those by themselves. FlowTribe is a facilitated team engagement. Lindsay facilitates every session. The CEO participates as a team member — not as the authority in the room. The team does the work together, guided by the R.I.S.E. Method and grounded in FlowLab data. The outcome is not a coaching insight or a consulting recommendation — it is a trained team with shared standards and named ownership.
Does the CEO need to prepare anything before FlowTribe starts?
Yes, one thing. The CEO completes FlowLab before Session 1. FlowLab is free and takes approximately 30 to 45 minutes. The diagnostic identifies your priority relationship stage and gives the team real data to work from in Session 1 instead of assumptions. If you have not completed FlowLab yet, start there.
What if some of our team is remote?
The virtual format is designed for distributed teams. All four sessions run over video and the workbooks are digital. The in-person format works best when the majority of the team can be in the same room — but we can discuss hybrid options during your discovery call.
How much time does the team need to commit?
Eight hours of facilitated sessions across two weeks. Between sessions, team members complete assigned actions — typically 30 to 60 minutes of implementation work per person between sessions. The in-person format compresses everything into two full days.
What happens after FlowTribe ends?
The team leaves with the Team Relationship Playbook and the 90-Day Plan — both designed to sustain the work independently. Teams that want ongoing strategic leadership at the relationship level can continue with FlowCore, Fierceified's fractional CXO partnership. Teams that want to monitor their client relationship over time can continue using FlowLab.
What if the team has never done anything like this before?
That is the most common situation. FlowTribe is designed for teams that have never formally discussed what a strong client relationship looks like in their business — because that conversation has never existed before. The workbooks, the facilitation, and the R.I.S.E. framework guide the team through the process. No prior training experience required.
Do you offer a guarantee?
FlowTribe is built on a straightforward commitment: if the engagement does not identify the specific relationship touchpoint costing your business clients and produce a team-owned plan to address it, we will continue working with your team until it does. This requires full participation from all team members across all four sessions.
our clients don't leave because of your offer. They leave because the relationship didn't hold.
FlowTribe fixes that by training the team that delivers the relationship every day. Eight hours. Two weeks. One engagement that changes how your business builds and sustains the client relationships that keep people coming back.
our clients don't leave because of your offer. They leave because the relationship didn't hold.
FlowTribe fixes that by training the team that delivers the relationship every day. Eight hours. Two weeks. One engagement that changes how your business builds and sustains the client relationships that keep people coming back.
Our Latest Insights
Explore industry news and creative strategies to keep your customer journey ahead of the curve.
Our Latest Insights
Explore industry news and creative strategies to keep your customer journey ahead of the curve.
