We set out to streamline the backend chaos that was eating up the team's time and replace it with an automated flow that felt human and efficient. We wanted every part of the experience to reflect Better Days' care and expertise, without putting the pressure on their team to explain or manage it manually. The mission was simple: reduce the overwhelm, automate the repetitive, and create a seamless experience that would make potential clients feel confident from the very first click.
Lindsay Tramel-Jones
Founder
We set out to streamline the backend chaos that was eating up the team's time and replace it with an automated flow that felt human and efficient. We wanted every part of the experience to reflect Better Days' care and expertise, without putting the pressure on their team to explain or manage it manually. The mission was simple: reduce the overwhelm, automate the repetitive, and create a seamless experience that would make potential clients feel confident from the very first click.
Lindsay Tramel-Jones
Founder
Founder of Better Days Wellness, had built a powerful medical weight loss practice, but the client experience? That part needed a rescue mission. Their website and booking process weren’t just clunky; they were actively costing time, energy, and clients. The system was overcomplicated, requiring manual approvals, follow-ups, and form tracking. Every new client meant jumping through hoops, and the team was doing all the jumping.
Founder of Better Days Wellness, had built a powerful medical weight loss practice, but the client experience? That part needed a rescue mission. Their website and booking process weren’t just clunky; they were actively costing time, energy, and clients. The system was overcomplicated, requiring manual approvals, follow-ups, and form tracking. Every new client meant jumping through hoops, and the team was doing all the jumping.
The Challenges
This wasn’t just a website issue. It was a CX breakdown. Clients were getting lost before they ever made it to the consultation and the team was drowning in tasks that could’ve been automated. The impact? Burnout for the team, confusion for clients, and a slow leak in revenue.
The Challenges
This wasn’t just a website issue. It was a CX breakdown. Clients were getting lost before they ever made it to the consultation and the team was drowning in tasks that could’ve been automated. The impact? Burnout for the team, confusion for clients, and a slow leak in revenue.
Our Approach
We came in with our R.I.S.E. Method to flip the script—researching, innovating, strategizing, and evolving her entire client journey. 1. Research We mapped the full client experience, from first click to follow-up. What we found? A maze of steps, unclear messaging, and way too much manual labor. 2. Innovate We streamlined everything—from copy to confirmation emails. No more technical medical lingo. We translated her brilliance into language that resonated with real people on a real weight loss journey. 3. Strategize We rebuilt her process with automation at the core: Instant online scheduling with backend approvals. Automated intake forms triggered by booking. Integrated system syncing forms and appointment data. 4. Evolve We didn’t just set it and forget it. We trained Tanisha on how to use the tools, monitor the flow, and make CX improvements as her business grows.
We didn’t just make it pretty—we made it profitable. Now, Better Days Wellness offers an experience that’s just as powerful as the transformation they promise.
Our Approach
We came in with our R.I.S.E. Method to flip the script—researching, innovating, strategizing, and evolving her entire client journey. 1. Research We mapped the full client experience, from first click to follow-up. What we found? A maze of steps, unclear messaging, and way too much manual labor. 2. Innovate We streamlined everything—from copy to confirmation emails. No more technical medical lingo. We translated her brilliance into language that resonated with real people on a real weight loss journey. 3. Strategize We rebuilt her process with automation at the core: Instant online scheduling with backend approvals. Automated intake forms triggered by booking. Integrated system syncing forms and appointment data. 4. Evolve We didn’t just set it and forget it. We trained Tanisha on how to use the tools, monitor the flow, and make CX improvements as her business grows.
We didn’t just make it pretty—we made it profitable. Now, Better Days Wellness offers an experience that’s just as powerful as the transformation they promise.
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Latest projects
Case Studies
Intuition Meets Integration
The Savage Spiritualist is offering a commnity & coaching
Case Studies
From Sip to System
How we helped G Ann’s Cold Pressed Juices elevate their customer experience by replacing friction-filled processes with streamlined, human-centered systems that kept customers engaged and coming back for more.
