We aimed to bring The Savage Spiritualist's vision of authentic community connection to life by focusing on seamless design and user feedback. Our goal was to not only help her sell products and services but to create an engaging online community that would convert followers into loyal customers.
Lindsay Tramel-Jones
Member of the team
We aimed to bring The Savage Spiritualist's vision of authentic community connection to life by focusing on seamless design and user feedback. Our goal was to not only help her sell products and services but to create an engaging online community that would convert followers into loyal customers.
Lindsay Tramel-Jones
Member of the team
At the start of our partnership, The Savage Spiritualist did not have a defined CX journey. The team was clear on what they wanted the brand to represent, but needed guidance on how to deliver a cohesive experience that spanned the website, social media, and in-person speaking engagements.
At the start of our partnership, The Savage Spiritualist did not have a defined CX journey. The team was clear on what they wanted the brand to represent, but needed guidance on how to deliver a cohesive experience that spanned the website, social media, and in-person speaking engagements.
The Challenge: Bridging the Gaps Behind the Scenes
When we stepped into the world of the Savage Spiritualists, we found a powerhouse team of gifted experts—each operating in their own lane, but not necessarily on the same road. Despite their deep passion and skill, their work lived in silos. Communication across departments was inconsistent, and the internal structure lacked the fluidity needed to scale sustainably. This fragmentation was more than a team issue—it directly impacted their ability to deliver a seamless customer experience. Our challenge wasn’t just to streamline external touchpoints; we had to build an experience that brought clarity to the customer and cohesion to the team. That meant connecting the dots across services, updating internal systems to reflect changes in real time, and ensuring everyone was informed.
They didn’t just need CX upgrades, they needed internal clarity. A system that helped the team flow, grow, and glow up together.
The Challenge: Bridging the Gaps Behind the Scenes
When we stepped into the world of the Savage Spiritualists, we found a powerhouse team of gifted experts—each operating in their own lane, but not necessarily on the same road. Despite their deep passion and skill, their work lived in silos. Communication across departments was inconsistent, and the internal structure lacked the fluidity needed to scale sustainably. This fragmentation was more than a team issue—it directly impacted their ability to deliver a seamless customer experience. Our challenge wasn’t just to streamline external touchpoints; we had to build an experience that brought clarity to the customer and cohesion to the team. That meant connecting the dots across services, updating internal systems to reflect changes in real time, and ensuring everyone was informed.
They didn’t just need CX upgrades, they needed internal clarity. A system that helped the team flow, grow, and glow up together.
The Solution: Integrating with Intention
Using our R.I.S.E. Method, we tackled this from the inside out: Research: We audited every customer touchpoint spotlighting breakdowns in communication and areas where tthe customer journey was missing opportunities. Innovate: We created custom experience maps that not only clarified the customer journey—but also highlighted what tools were helping move the CX along. Strategize: We built SOPs that made understanding the infastructure and breaking down the silos. With data revies, scroll-depth tools and feedback loops, the team started understanding what was working—and what wasn’t—in real time. Evolve: We trained their team on how to use the new tools and stay aligned, without needing constant outside intervention. Because when your back-end is built right, you don’t just grow, you scale without chaos.
The Results: Alignment That Feels Like Magic Grew their online community from zero to 100 people while strengthening thier relationship with members. Now, Savage Spiritualists doesn’t just deliver powerful transformations to their clients. They’re living proof of what happens when your internal systems and customer experience are in energetic alignment.
The Solution: Integrating with Intention
Using our R.I.S.E. Method, we tackled this from the inside out: Research: We audited every customer touchpoint spotlighting breakdowns in communication and areas where tthe customer journey was missing opportunities. Innovate: We created custom experience maps that not only clarified the customer journey—but also highlighted what tools were helping move the CX along. Strategize: We built SOPs that made understanding the infastructure and breaking down the silos. With data revies, scroll-depth tools and feedback loops, the team started understanding what was working—and what wasn’t—in real time. Evolve: We trained their team on how to use the new tools and stay aligned, without needing constant outside intervention. Because when your back-end is built right, you don’t just grow, you scale without chaos.
The Results: Alignment That Feels Like Magic Grew their online community from zero to 100 people while strengthening thier relationship with members. Now, Savage Spiritualists doesn’t just deliver powerful transformations to their clients. They’re living proof of what happens when your internal systems and customer experience are in energetic alignment.
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