Building a Seamless Customer Experience for The Savage Spiritualist
When Nekeya Nunn, founder of The Savage Spiritualist, came to us at Fierceified Creative and Consulting, she had a powerful vision but lacked the Customer Experience (CX) infrastructure to bring it to life. Over the course of 9 months, we integrated into her team and built the foundation for her online presence, transforming her vision into a revenue-generating, community-driven business.
The Challenge
At the start of our partnership, The Savage Spiritualist had no defined CX journey. Nekeya was clear on what she wanted her brand to represent but needed guidance on how to deliver a cohesive experience that spanned her website, social media, and in-person speaking engagements.
Our goal was to not only help her sell products and services but to create an engaging online community that would convert followers into loyal customers.
Website Development & Optimization:
We built a website that not only reflected Nekeya’ s brand and vision but also made it easy for her community to interact with her content, purchase products, and join her online experience. This wasn’t just about aesthetics—it was about creating a seamless journey from website visitor to paying customer.
Social Media & Client Acquisition Analysis:
We analyzed the impact of every speaking opportunity, social media video, and online interaction. By tracking engagement, we were able to partner with her team to fine-tune her content to drive new client acquisition and build relationships with potential customers.
Online Community Integration:
We created a community space that encouraged interaction and growth. By connecting her social media efforts to the website, we ensured a continuous experience for followers across platforms. Whether engaging with her content on Instagram or visiting her site, her audience had a unified experience that reinforced the brand’s values and messaging.
Recurring Revenue Model
Before ending our collaboration, we helped The Savage Spiritualist set up recurring monthly revenue streams through her online community. This provided Nekey with a steady income and a deeper, ongoing relationship with her audience, allowing her to scale her business in a sustainable way.
Results
The end state of our collaboration.
Website Launch: An engaging, easy-to-navigate site that drove traffic from social media and speaking engagements to a space where customers could interact, learn, and purchase products.
Community Growth: We helped her build an online community that fostered ongoing interaction, which not only expanded her reach but also led to increased customer loyalty and sales.
Product Success: The prelaunch of her first product resulted in several sales within the first hour, creating a buzz around her offerings and setting the stage for future launches.
Revenue Generation: Through the combination of product sales, community membership, and content analysis, The Savage Spiritualist generated recurring monthly revenue from her online presence, allowing her to continue building her business sustainably.
The Wrap Up
By helping The Savage Spiritualist build the infrastructure needed to support her vision, Fierceified Creative and Consulting transformed an idea into a successful, community-driven business. From the website and product prelaunch to community engagement and recurring revenue, we laid the groundwork for continued growth and success.
Want to build an experience like this for your own business? Let’s chat about how we can create a seamless CX journey for your customers, too!
I love your concepts!! We’re a start up company so funds are a little tight. I’m definitely going to come back once we’ve gained momentum and more money! Awesome work!
Thank you Romona for your kind words, we have a few resources for startups that can help you start on your own until you are ready to hire. Click here to check them out.
