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Omnichannel vs. Multichannel Strategy: Why It Matters
This is like a double album, do people still make those anymore? I always struggle with saying albums now-a-days because everything is digital, but anyways
In today’s digital era, owning a website & building a brand has become an essential tool for individuals, businesses, and creatives to establish a strong online presence. Whether you’re an entrepreneur, blogger, artist, or professional, a website serves as your virtual storefront, a platform to express yourself, connect with others, and showcase your work to the world. Join us on a captivating blog journey that is a mix of business and personal experience on how to leverage your own customer experience to reach your business goals.
This is like a double album, do people still make those anymore? I always struggle with saying albums now-a-days because everything is digital, but anyways
Delivering an omni-anything can seem overwhelming, but it doesn’t have to be! Chances are, you are probably already doing it and you’re not calling it
Voice of the customer sounds like another name for a client avatar. To be honest, you’re not completely wrong. Your avatar encompases VoC. Your avatar
Customer satisfaction alone doesn’t cut it. Today, the goal is to delight customers—to exceed their expectations and create memorable experiences that keep them coming back
Sounds fancy, but it’s not A long time ago … How long? Depends on who you ask, if you ask my teen she would ask
Gone are the days where “if you build it they will come.” Understanding your customers is more critical than ever if you want to be
How does the local drug store know what coupons to give you when you check out and how you can use the same trick!
One aspect of customer experience (CX) that people often overlook is the importance of consistency between platforms. Now before you run for the hills at
You can give your customers a better experience with these easy changes! Building a comprehensive customer experience strategy can seem like a daunting task. I
Designing for CX is easier than you think. Start here. Scrolling on my phone at night because I can’t sleep – they say this is
“What a cool little hotel” I thought that as I walked the halls of an old hotel in a small town where I’d take a
How Beyoncé’s Latest Reel Teaches Us Cheat Codes in Customer Experience (CX) Let’s talk about a critical component of Customer Experience (CX)—feedback. Not just collecting
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