support@fierceified.agency
support@fierceified.agency
support@fierceified.agency
10 Weeks | Starts August 17, 2026
10 Weeks | Starts August 17, 2026
Improve your customer retention and increase youur profits.
10 Weeks | Starts August 17, 2026
Improve your customer retention and increase youur profits.
Shifting to a retention focused method can improve profit by 25%
At some point in your business, you realize it’s not a marketing problem.
It’s not a visibility issue.
And it’s definitely not that you’re “doing it wrong.”
It’s your focus on acquiring more customers that has you too exhausted to focus on retention.
You work very hard to get your customer, and put very little energy in keeping them longer. Every manual follow-up, every 'where do I go next' email, and every fumbled hand-off is a tax on your scaling potential. FlowTribe is where we delete the drag.
FlowTribe was built for those moments and to give you structure, perspective, and support while you work on what matters most—in real time.
Shifting to a retention focused method can improve profit by 25%
At some point in your business, you realize it’s not a marketing problem.
It’s not a visibility issue.
And it’s definitely not that you’re “doing it wrong.”
It’s your focus on acquiring more customers that has you too exhausted to focus on retention.
You work very hard to get your customer, and put very little energy in keeping them longer. Every manual follow-up, every 'where do I go next' email, and every fumbled hand-off is a tax on your scaling potential. FlowTribe is where we delete the drag.
FlowTribe was built for those moments and to give you structure, perspective, and support while you work on what matters most—in real time.
Shifting to a retention focused method can improve profit by 25%
At some point in your business, you realize it’s not a marketing problem.
It’s not a visibility issue.
And it’s definitely not that you’re “doing it wrong.”
It’s your focus on acquiring more customers that has you too exhausted to focus on retention.
You work very hard to get your customer, and put very little energy in keeping them longer. Every manual follow-up, every 'where do I go next' email, and every fumbled hand-off is a tax on your scaling potential. FlowTribe is where we delete the drag.
FlowTribe was built for those moments and to give you structure, perspective, and support while you work on what matters most—in real time.
You've hit $150K+ in revenue, but your have a revolving door of customers instead of retaining the ones you have.
You've hit $150K+ in revenue, but your have a revolving door of customers instead of retaining the ones you have.
FlowTribe is the 10-week cohort that helps established founders turn scattered touchpoints into a seamless journey that drives retention, referrals, and revenue.
It’s the space where your business stops relying heavily on new customers and fixes what's causing you to lose the customers you have.
After 10 weeks, eight participants will walk away with:
A 90-day CX Implementation Roadmap
Documented processes your team can actually use
A peer network of founders solving the same challenges
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey.
Each week, you’ll dive into guided implementation blocks.and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
Cohort begins August 17. 2026
FlowTribe is the 10-week cohort that helps established founders turn scattered touchpoints into a seamless journey that drives retention, referrals, and revenue.
It’s the space where your business stops relying heavily on new customers and fixes what's causing you to lose the customers you have.
After 10 weeks, eight participants will walk away with:
A 90-day CX Implementation Roadmap
Documented processes your team can actually use
A peer network of founders solving the same challenges
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey.
Each week, you’ll dive into guided implementation blocks.and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
Cohort begins August 17. 2026
FlowTribe is the 10-week cohort that helps established founders turn scattered touchpoints into a seamless journey that drives retention, referrals, and revenue.
It’s the space where your business stops relying heavily on new customers and fixes what's causing you to lose the customers you have.
After 10 weeks, eight participants will walk away with:
A 90-day CX Implementation Roadmap
Documented processes your team can actually use
A peer network of founders solving the same challenges
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey.
Each week, you’ll dive into guided implementation blocks.and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
Cohort begins August 17. 2026
I don't Feel Like I am hustling, now the work feels intentional.
I don't Feel Like I am hustling, now the work feels intentional.
I don't Feel Like I am hustling, now the work feels intentional.
Generated over $600 in revenue in 24 hours by deploying retention gameplan.
Tiffany Ellis
CEO of G Ann's Cold Pressed Juices
Let’s be very clear…because clarity is part of the customer experience.
FlowTribe is:
A methodology-driven implementation sprint. experience using the R.I.S.E. Method
A space where you actively work on real parts of your customer journey
Structured teaching paired with real-time application
Support that helps you see what’s not working and why
Accountability that keeps you moving without micromanagement
This is where you build CX confidence, not confusion.
FlowTribe is For:
Founders who have the revenue but are hustling to get it
Leaders ready to implement (not just learn theory)
Product or service-based businesses ready to focus on retention
If what you’re really looking for is someone to take over and run point on your business…this is not that container.
Let’s be very clear…because clarity is part of the customer experience.
FlowTribe is:
A methodology-driven implementation sprint. experience using the R.I.S.E. Method
A space where you actively work on real parts of your customer journey
Structured teaching paired with real-time application
Support that helps you see what’s not working and why
Accountability that keeps you moving without micromanagement
This is where you build CX confidence, not confusion.
FlowTribe is For:
Founders who have the revenue but are hustling to get it
Leaders ready to implement (not just learn theory)
Product or service-based businesses ready to focus on retention
If what you’re really looking for is someone to take over and run point on your business…this is not that container.
FlowTribe is about Intention.
\You stop being the person who continuously chases clients and start being the person who are retainining the ones you have better.
01
Week 1: Admin & The CX MRI
The journey begins with Week 1, focusing on admin and your CX Audit. This is a "Build" week where we plug your business into FlowLab to move beyond guesswork and uncover the "receipts" of your customer journey. By identifying exactly where revenue is leaking before the cohort call even begins, we establish a data-driven baseline for the work ahead.
02
Weeks 2–3: Research – Clarity Through Data
In Week 2, we move into "The Brain" phase of Research, where you learn to understand what is actually happening in your customer journey. You will learn to interpret the five types of CX research—Behavioral, Performance, Sentiment, Process, and Competitive—to find the "Why" behind customer disengagement. This transitions into Week 3, a "Build" week dedicated to your Research Summary. You will map your "As-Is" state to isolate the specific root causes of your friction, ensuring you stop fixing symptoms and start fixing actual systems.
03
Weeks 4–5: Innovate – Reimagine the Experience
Week 4 shifts the focus to "The Brain" phase of Innovation, moving the business from clarity to creativity. You will learn to reframe innovation as intention rather than intensity, focusing on small, strategic shifts that improve how your experience feels, flows, and functions. In Week 5, you move into the "Build" phase by drafting your Innovation Concepts. Using the Insight → Objective → Idea formula, you will identify possibilities worth testing, focusing on high-impact changes that don't overcomplicate your existing tech stack.
04
Weeks 6–7: Strategize – Build Your Implementation Engine
Week 6 introduces "The Brain" phase of Strategy, the essential bridge between innovation and results. You will utilize the CX Strategy Pyramid to ensure that every action connects back to a meaningful goal, providing structure to your innovation so your energy isn't wasted. This leads into Week 7, a "Build" week where you activate your Strategy Map and assign clear Ownership. By defining who is responsible for each part of the experience, you prevent "dropped balls" and ensure your strategy becomes a repeatable, scalable reality.
05
Week 8-9: Evolve – Optimize and Expand
In Week 8, we enter "The Brain" phase of Evolution, turning the RISE method into a continuous cycle. You will shift your job from execution to observation, learning to listen for the behavioral and emotional signals that tell you what is landing and what needs refinement. Week 9 is the final "Build" week, where you review your performance evidence and draft your next 90-Day RISE Plan. This operationalizes your growth, allowing your customer experience to mature with your business without requiring you to start from scratch every quarter.
06
Week 10: Offboarding & Next Steps
The roadmap concludes with Week 10, focusing on your final deployment and offboarding. As a newly minted Steward of the Experience, you will present your fully engineered CX engine on Demo Day. You will finalize your next steps, leaving the cohort with a method for listening, deciding, and evolving that allows your work to become lighter even as your business scales.
01
Week 1: Admin & The CX MRI
The journey begins with Week 1, focusing on admin and your CX Audit. This is a "Build" week where we plug your business into FlowLab to move beyond guesswork and uncover the "receipts" of your customer journey. By identifying exactly where revenue is leaking before the cohort call even begins, we establish a data-driven baseline for the work ahead.
02
Weeks 2–3: Research – Clarity Through Data
In Week 2, we move into "The Brain" phase of Research, where you learn to understand what is actually happening in your customer journey. You will learn to interpret the five types of CX research—Behavioral, Performance, Sentiment, Process, and Competitive—to find the "Why" behind customer disengagement. This transitions into Week 3, a "Build" week dedicated to your Research Summary. You will map your "As-Is" state to isolate the specific root causes of your friction, ensuring you stop fixing symptoms and start fixing actual systems.
03
Weeks 4–5: Innovate – Reimagine the Experience
Week 4 shifts the focus to "The Brain" phase of Innovation, moving the business from clarity to creativity. You will learn to reframe innovation as intention rather than intensity, focusing on small, strategic shifts that improve how your experience feels, flows, and functions. In Week 5, you move into the "Build" phase by drafting your Innovation Concepts. Using the Insight → Objective → Idea formula, you will identify possibilities worth testing, focusing on high-impact changes that don't overcomplicate your existing tech stack.
04
Weeks 6–7: Strategize – Build Your Implementation Engine
Week 6 introduces "The Brain" phase of Strategy, the essential bridge between innovation and results. You will utilize the CX Strategy Pyramid to ensure that every action connects back to a meaningful goal, providing structure to your innovation so your energy isn't wasted. This leads into Week 7, a "Build" week where you activate your Strategy Map and assign clear Ownership. By defining who is responsible for each part of the experience, you prevent "dropped balls" and ensure your strategy becomes a repeatable, scalable reality.
05
Week 8-9: Evolve – Optimize and Expand
In Week 8, we enter "The Brain" phase of Evolution, turning the RISE method into a continuous cycle. You will shift your job from execution to observation, learning to listen for the behavioral and emotional signals that tell you what is landing and what needs refinement. Week 9 is the final "Build" week, where you review your performance evidence and draft your next 90-Day RISE Plan. This operationalizes your growth, allowing your customer experience to mature with your business without requiring you to start from scratch every quarter.
06
Week 10: Offboarding & Next Steps
The roadmap concludes with Week 10, focusing on your final deployment and offboarding. As a newly minted Steward of the Experience, you will present your fully engineered CX engine on Demo Day. You will finalize your next steps, leaving the cohort with a method for listening, deciding, and evolving that allows your work to become lighter even as your business scales.
Frequently Asked Questions
How much does it cost?
FlowTribe is a $2,700 investment. You have the option to PIF or in three monthly payments of $900
Is this coaching, consulting, or a course?
It’s none of those by themselves. FlowTribe is a structured, guided implementation space. You’ll receive teaching and strategic context, but this isn’t passive coaching. And it’s not done-for-you consulting either. You are actively building and refining your customer experience with support, accountability, and clarity guiding the process.
Do you make decisions for us inside FlowTribe?
No—and that’s on purpose. FlowTribe is designed to help you: Understand why something isn’t working Know what you should be focusing on Feel confident about which decisions to make You own the decisions. We provide the clarity and structure that make those decisions smarter.
How much time should I expect to commit each week?
Approximatly 2-4 hours/week .FlowTribe is built for business owners who are already running real companies. You should expect to spend: Time engaging with the R.I.S.E. curriculum Time applying what you’re learning to your business Time participating in discussions or support moments This isn’t busywork. Everything is designed to move your customer experience forward—efficiently.
What happens after the 10 weeks?
By the end of FlowTribe, you’ll have: A clearer understanding of your customer journey Stronger CX decision-making skills Progress on the areas that matter most to your business Some members continue building independently. Others choose to maintain access to FlowLab. And some realize they’re ready for FlowCore, where decisions are locked in and priorities are finalized. You move forward based on what you need next.
How do I know if this is the right time to join?
If your business is growing and your customer experience feels harder than it should… If you’re tired of guessing what to fix next… If you want structure without giving up control… Then this is your season.
Frequently Asked Questions
How much does it cost?
FlowTribe is a $2,700 investment. You have the option to PIF or in three monthly payments of $900
Is this coaching, consulting, or a course?
It’s none of those by themselves. FlowTribe is a structured, guided implementation space. You’ll receive teaching and strategic context, but this isn’t passive coaching. And it’s not done-for-you consulting either. You are actively building and refining your customer experience with support, accountability, and clarity guiding the process.
Do you make decisions for us inside FlowTribe?
No—and that’s on purpose. FlowTribe is designed to help you: Understand why something isn’t working Know what you should be focusing on Feel confident about which decisions to make You own the decisions. We provide the clarity and structure that make those decisions smarter.
How much time should I expect to commit each week?
Approximatly 2-4 hours/week .FlowTribe is built for business owners who are already running real companies. You should expect to spend: Time engaging with the R.I.S.E. curriculum Time applying what you’re learning to your business Time participating in discussions or support moments This isn’t busywork. Everything is designed to move your customer experience forward—efficiently.
What happens after the 10 weeks?
By the end of FlowTribe, you’ll have: A clearer understanding of your customer journey Stronger CX decision-making skills Progress on the areas that matter most to your business Some members continue building independently. Others choose to maintain access to FlowLab. And some realize they’re ready for FlowCore, where decisions are locked in and priorities are finalized. You move forward based on what you need next.
How do I know if this is the right time to join?
If your business is growing and your customer experience feels harder than it should… If you’re tired of guessing what to fix next… If you want structure without giving up control… Then this is your season.
We don’t just Improve systems; Increase Profits.
We are so confident in the RISE Method that we guarantee the infrastructure we build together will be worth more than the cost of the program by the end of the cohort.
If FlowTribe does not identify and plug a revenue leak, or reclaim executive capacity equal to your investment, we will provide additional 1-on-1 implementation support until it does.
This guarantee requires full participation in all Strategy Sessions and completion of all Build Sprints to ensure your engine is properly engineered
Applications for the August Cohort opens in July
We don’t just Improve systems; Increase Profits.
We are so confident in the RISE Method that we guarantee the infrastructure we build together will be worth more than the cost of the program by the end of the cohort.
If FlowTribe does not identify and plug a revenue leak, or reclaim executive capacity equal to your investment, we will provide additional 1-on-1 implementation support until it does.
This guarantee requires full participation in all Strategy Sessions and completion of all Build Sprints to ensure your engine is properly engineered
Applications for the August Cohort opens in July
Our Latest Insights
Explore industry news and creative strategies to keep your customer journey ahead of the curve.
Our Latest Insights
Explore industry news and creative strategies to keep your customer journey ahead of the curve.
