support@fierceified.agency
support@fierceified.agency
support@fierceified.agency
10 Weeks | Starts March 16, 2026
10 Weeks | Starts March 16, 2026
Refine your CX. Retain your people. Rise together.
10 Weeks | Starts March 16, 2026
Refine your CX. Retain your people. Rise together.
FlowTribe is where customer experience gets worked on—not talked about.
At some point in your business, you realize it’s not a marketing problem.
It’s not a visibility issue.
And it’s definitely not that you’re “doing it wrong.”
It’s your customer experience.
Something between hello and sold feels heavier than it should. Clients are asking the same questions. You’re repeating yourself. Parts of your process work beautifully…while others quietly drain time, energy, and money.
FlowTribe was built for that moment.
Not to overwhelm you.
Not to take control from you.
But to give you structure, perspective, and support while you work on what matters most—in real time.
FlowTribe is where customer experience gets worked on—not talked about.
At some point in your business, you realize it’s not a marketing problem.
It’s not a visibility issue.
And it’s definitely not that you’re “doing it wrong.”
It’s your customer experience.
Something between hello and sold feels heavier than it should. Clients are asking the same questions. You’re repeating yourself. Parts of your process work beautifully…while others quietly drain time, energy, and money.
FlowTribe was built for that moment.
Not to overwhelm you.
Not to take control from you.
But to give you structure, perspective, and support while you work on what matters most—in real time.
FlowTribe is where customer experience gets worked on—not talked about.
At some point in your business, you realize it’s not a marketing problem.
It’s not a visibility issue.
And it’s definitely not that you’re “doing it wrong.”
It’s your customer experience.
Something between hello and sold feels heavier than it should. Clients are asking the same questions. You’re repeating yourself. Parts of your process work beautifully…while others quietly drain time, energy, and money.
FlowTribe was built for that moment.
Not to overwhelm you.
Not to take control from you.
But to give you structure, perspective, and support while you work on what matters most—in real time.
This isn’t another cookie-cutter course stuffed with generic templates you’ll never use. And it’s not just one-on-one coaching that leaves you siloed and overwhelmed.
This isn’t another cookie-cutter course stuffed with generic templates you’ll never use. And it’s not just one-on-one coaching that leaves you siloed and overwhelmed.
FlowTribe is something different — a personalized customer experience accelerator that blends tailored strategy with collaborative energy. It’s the space where your business stops operating in pieces and starts moving as one powerful, revenue-generating ecosystem.
Over 10 weeks, we walk you through our signature R.I.S.E. Method — Research, Innovate, Strategize, and Evolve — but we do it in a way that’s completely personalized to your business.
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey — no two plans are ever the same.
Each week, you’ll dive into focused workshops and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
And you won’t be doing it alone.
Between biweekly workshops and one-on-one strategy calls, you’ll have the support and accountability you need to actually implement — not just learn.
FlowTribe is something different — a personalized customer experience accelerator that blends tailored strategy with collaborative energy. It’s the space where your business stops operating in pieces and starts moving as one powerful, revenue-generating ecosystem.
Over 10 weeks, we walk you through our signature R.I.S.E. Method — Research, Innovate, Strategize, and Evolve — but we do it in a way that’s completely personalized to your business.
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey — no two plans are ever the same.
Each week, you’ll dive into focused workshops and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
And you won’t be doing it alone.
Between biweekly workshops and one-on-one strategy calls, you’ll have the support and accountability you need to actually implement — not just learn.
FlowTribe is something different — a personalized customer experience accelerator that blends tailored strategy with collaborative energy. It’s the space where your business stops operating in pieces and starts moving as one powerful, revenue-generating ecosystem.
Over 10 weeks, we walk you through our signature R.I.S.E. Method — Research, Innovate, Strategize, and Evolve — but we do it in a way that’s completely personalized to your business.
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey — no two plans are ever the same.
Each week, you’ll dive into focused workshops and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
And you won’t be doing it alone.
Between biweekly workshops and one-on-one strategy calls, you’ll have the support and accountability you need to actually implement — not just learn.
They provided so many platforms and systems so that I am able to get work done in a way that works for me.
From concept to launch, we craft customer journeys that not only look exceptional but also drive results, and builds connections that last.
Laura Gregory
Life Coach
Let’s be very clear…because clarity is part of the customer experience.
FlowTribe is:
A guided, curriculum-based CX experience using the R.I.S.E. Method
A space where you actively work on real parts of your customer journey
Structured teaching paired with real-time application
Support that helps you see what’s not working and why
Accountability that keeps you moving without micromanagement
This is where you build CX confidence, not confusion.
FlowTribe is not:
Done-for-you implementation
A place to outsource decision-making
Unlimited access to someone fixing things for you
A passive membership you sit in and observe
A shortcut around doing the work
If what you’re really looking for is someone to take over and run point on your business…this is not that container.
Let’s be very clear…because clarity is part of the customer experience.
FlowTribe is:
A guided, curriculum-based CX experience using the R.I.S.E. Method
A space where you actively work on real parts of your customer journey
Structured teaching paired with real-time application
Support that helps you see what’s not working and why
Accountability that keeps you moving without micromanagement
This is where you build CX confidence, not confusion.
FlowTribe is not:
Done-for-you implementation
A place to outsource decision-making
Unlimited access to someone fixing things for you
A passive membership you sit in and observe
A shortcut around doing the work
If what you’re really looking for is someone to take over and run point on your business…this is not that container.
FlowTribe is about ownership.
This is for business owners who are growing and starting to feel the cracks.
You care deeply about how your customers experience your brand.
You don’t want surface-level fixes.
If you want support and autonomy…you’ll feel right at home here.
01
Week 1: Prep & Personalization
We start where all great customer experiences begin — with you and your data. You’ll complete a deep-dive assessment inside Flowlab, our customer experience hub, where we’ll gather the key metrics and insights that tell the story of your current journey. You’ll also receive your Flow Score, a snapshot of where your CX stands today and where your biggest opportunities lie. This isn’t guesswork. It’s the foundation for the custom plan we’ll build together.
01
Week 1: Prep & Personalization
We start where all great customer experiences begin — with you and your data. You’ll complete a deep-dive assessment inside Flowlab, our customer experience hub, where we’ll gather the key metrics and insights that tell the story of your current journey. You’ll also receive your Flow Score, a snapshot of where your CX stands today and where your biggest opportunities lie. This isn’t guesswork. It’s the foundation for the custom plan we’ll build together.
02
Weeks 2–3: Research – Clarity Through Data
Now that we know where we’re headed, it’s time to understand the terrain. In the Research phase, you’ll dig deeper into your data and your customer journey to uncover the real story behind churn, conversion, and retention. This is where the “aha” moments happen — the insights that explain why people leave, why they stay, and how to build loyalty that lasts. While every member’s focus is different (you might be analyzing feedback while someone else maps onboarding gaps), we’re all working toward the same goal: clarity.
02
Weeks 2–3: Research – Clarity Through Data
Now that we know where we’re headed, it’s time to understand the terrain. In the Research phase, you’ll dig deeper into your data and your customer journey to uncover the real story behind churn, conversion, and retention. This is where the “aha” moments happen — the insights that explain why people leave, why they stay, and how to build loyalty that lasts. While every member’s focus is different (you might be analyzing feedback while someone else maps onboarding gaps), we’re all working toward the same goal: clarity.
03
Weeks 4–5: Innovate – Reimagine the Experience
Once we know what’s working (and what’s not), we’ll move into innovation mode. Here’s where strategy turns into creativity. You’ll design new touchpoints, refine existing ones, and build the kind of seamless customer experience that makes clients want to stay — and tell their friends. And because your learning path is personalized, the tools and trainings you get will match your goals. Some members might focus on retention campaigns. Others might overhaul fulfillment. All of it moves you closer to your ideal experience.
03
Weeks 4–5: Innovate – Reimagine the Experience
Once we know what’s working (and what’s not), we’ll move into innovation mode. Here’s where strategy turns into creativity. You’ll design new touchpoints, refine existing ones, and build the kind of seamless customer experience that makes clients want to stay — and tell their friends. And because your learning path is personalized, the tools and trainings you get will match your goals. Some members might focus on retention campaigns. Others might overhaul fulfillment. All of it moves you closer to your ideal experience.
04
Weeks 6–7: Strategize – Build Your Implementation Engine
Ideas are great — but execution is where transformation happens. In the Strategize phase, we’ll turn your vision into a clear, actionable plan. You’ll create KPIs, map workflows, align your tools, and assign ownership so nothing falls through the cracks. This is where your CX stops being theory and starts becoming a well-oiled, revenue-driving machine.
04
Weeks 6–7: Strategize – Build Your Implementation Engine
Ideas are great — but execution is where transformation happens. In the Strategize phase, we’ll turn your vision into a clear, actionable plan. You’ll create KPIs, map workflows, align your tools, and assign ownership so nothing falls through the cracks. This is where your CX stops being theory and starts becoming a well-oiled, revenue-driving machine.
05
Week 8-9: Evolve – Optimize and Expand
Customer experience isn’t a one-and-done project — it’s a living, breathing ecosystem. In Evolve, we’ll set you up to keep improving long after FlowTribe ends. You’ll build feedback loops, set up measurement dashboards, and learn how to iterate your CX strategy as your business grows. The result? A system that scales with you — without needing to start over every six months.
05
Week 8-9: Evolve – Optimize and Expand
Customer experience isn’t a one-and-done project — it’s a living, breathing ecosystem. In Evolve, we’ll set you up to keep improving long after FlowTribe ends. You’ll build feedback loops, set up measurement dashboards, and learn how to iterate your CX strategy as your business grows. The result? A system that scales with you — without needing to start over every six months.
06
Week 10: Offboarding & Next Steps
In our final week, we’ll bring it all together. You’ll review your progress, celebrate your wins, and map out your next 90 days with clarity and confidence. We’ll also explore advanced next steps — from deeper CX support to automation upgrades — so you leave knowing exactly how to keep building on your momentum
06
Week 10: Offboarding & Next Steps
In our final week, we’ll bring it all together. You’ll review your progress, celebrate your wins, and map out your next 90 days with clarity and confidence. We’ll also explore advanced next steps — from deeper CX support to automation upgrades — so you leave knowing exactly how to keep building on your momentum
01
Week 1: Prep & Personalization
We start where all great customer experiences begin — with you and your data. You’ll complete a deep-dive assessment inside Flowlab, our customer experience hub, where we’ll gather the key metrics and insights that tell the story of your current journey. You’ll also receive your Flow Score, a snapshot of where your CX stands today and where your biggest opportunities lie. This isn’t guesswork. It’s the foundation for the custom plan we’ll build together.
02
Weeks 2–3: Research – Clarity Through Data
Now that we know where we’re headed, it’s time to understand the terrain. In the Research phase, you’ll dig deeper into your data and your customer journey to uncover the real story behind churn, conversion, and retention. This is where the “aha” moments happen — the insights that explain why people leave, why they stay, and how to build loyalty that lasts. While every member’s focus is different (you might be analyzing feedback while someone else maps onboarding gaps), we’re all working toward the same goal: clarity.
03
Weeks 4–5: Innovate – Reimagine the Experience
Once we know what’s working (and what’s not), we’ll move into innovation mode. Here’s where strategy turns into creativity. You’ll design new touchpoints, refine existing ones, and build the kind of seamless customer experience that makes clients want to stay — and tell their friends. And because your learning path is personalized, the tools and trainings you get will match your goals. Some members might focus on retention campaigns. Others might overhaul fulfillment. All of it moves you closer to your ideal experience.
04
Weeks 6–7: Strategize – Build Your Implementation Engine
Ideas are great — but execution is where transformation happens. In the Strategize phase, we’ll turn your vision into a clear, actionable plan. You’ll create KPIs, map workflows, align your tools, and assign ownership so nothing falls through the cracks. This is where your CX stops being theory and starts becoming a well-oiled, revenue-driving machine.
05
Week 8-9: Evolve – Optimize and Expand
Customer experience isn’t a one-and-done project — it’s a living, breathing ecosystem. In Evolve, we’ll set you up to keep improving long after FlowTribe ends. You’ll build feedback loops, set up measurement dashboards, and learn how to iterate your CX strategy as your business grows. The result? A system that scales with you — without needing to start over every six months.
06
Week 10: Offboarding & Next Steps
In our final week, we’ll bring it all together. You’ll review your progress, celebrate your wins, and map out your next 90 days with clarity and confidence. We’ll also explore advanced next steps — from deeper CX support to automation upgrades — so you leave knowing exactly how to keep building on your momentum
Frequently Asked Questions
How much does it cost?
FlowTribe is a $2,700 investment. You have the option to PIF or in three monthly payments of $900
Is this coaching, consulting, or a course?
It’s none of those by themselves. FlowTribe is a structured, guided implementation space. You’ll receive teaching and strategic context, but this isn’t passive coaching. And it’s not done-for-you consulting either. You are actively building and refining your customer experience with support, accountability, and clarity guiding the process.
Yes—but with intention. Everyone moves through the same R.I.S.E. framework, but you apply it to your specific business, priorities, and customer journey. That’s what makes FlowTribe scalable and relevant. Same structure. Different execution. Your business stays the focus.
Perfect. We’re not here to replace them—we’re here to make their jobs easier. In fact, part of our work involves collaborating directly with your team to streamline how they support your clients.
Do you make decisions for us inside FlowTribe?
No—and that’s on purpose. FlowTribe is designed to help you: Understand why something isn’t working Know what you should be focusing on Feel confident about which decisions to make You own the decisions. We provide the clarity and structure that make those decisions smarter.
How much time should I expect to commit each week?
Approximatly 2-4 hours/week .FlowTribe is built for business owners who are already running real companies. You should expect to spend: Time engaging with the R.I.S.E. curriculum Time applying what you’re learning to your business Time participating in discussions or support moments This isn’t busywork. Everything is designed to move your customer experience forward—efficiently.
What happens after the 10 weeks?
By the end of FlowTribe, you’ll have: A clearer understanding of your customer journey Stronger CX decision-making skills Progress on the areas that matter most to your business Some members continue building independently. Others choose to maintain access to FlowLab. And some realize they’re ready for FlowCore, where decisions are locked in and priorities are finalized. You move forward based on what you need next.
How do I know if this is the right time to join?
If your business is growing and your customer experience feels harder than it should… If you’re tired of guessing what to fix next… If you want structure without giving up control… Then this is your season.
How much does it cost?
FlowTribe is a $2,700 investment. You have the option to PIF or in three monthly payments of $900
Is this coaching, consulting, or a course?
It’s none of those by themselves. FlowTribe is a structured, guided implementation space. You’ll receive teaching and strategic context, but this isn’t passive coaching. And it’s not done-for-you consulting either. You are actively building and refining your customer experience with support, accountability, and clarity guiding the process.
Yes—but with intention. Everyone moves through the same R.I.S.E. framework, but you apply it to your specific business, priorities, and customer journey. That’s what makes FlowTribe scalable and relevant. Same structure. Different execution. Your business stays the focus.
Perfect. We’re not here to replace them—we’re here to make their jobs easier. In fact, part of our work involves collaborating directly with your team to streamline how they support your clients.
Do you make decisions for us inside FlowTribe?
No—and that’s on purpose. FlowTribe is designed to help you: Understand why something isn’t working Know what you should be focusing on Feel confident about which decisions to make You own the decisions. We provide the clarity and structure that make those decisions smarter.
How much time should I expect to commit each week?
Approximatly 2-4 hours/week .FlowTribe is built for business owners who are already running real companies. You should expect to spend: Time engaging with the R.I.S.E. curriculum Time applying what you’re learning to your business Time participating in discussions or support moments This isn’t busywork. Everything is designed to move your customer experience forward—efficiently.
What happens after the 10 weeks?
By the end of FlowTribe, you’ll have: A clearer understanding of your customer journey Stronger CX decision-making skills Progress on the areas that matter most to your business Some members continue building independently. Others choose to maintain access to FlowLab. And some realize they’re ready for FlowCore, where decisions are locked in and priorities are finalized. You move forward based on what you need next.
How do I know if this is the right time to join?
If your business is growing and your customer experience feels harder than it should… If you’re tired of guessing what to fix next… If you want structure without giving up control… Then this is your season.
Frequently Asked Questions
How much does it cost?
FlowTribe is a $2,700 investment. You have the option to PIF or in three monthly payments of $900
Is this coaching, consulting, or a course?
It’s none of those by themselves. FlowTribe is a structured, guided implementation space. You’ll receive teaching and strategic context, but this isn’t passive coaching. And it’s not done-for-you consulting either. You are actively building and refining your customer experience with support, accountability, and clarity guiding the process.
Yes—but with intention. Everyone moves through the same R.I.S.E. framework, but you apply it to your specific business, priorities, and customer journey. That’s what makes FlowTribe scalable and relevant. Same structure. Different execution. Your business stays the focus.
Perfect. We’re not here to replace them—we’re here to make their jobs easier. In fact, part of our work involves collaborating directly with your team to streamline how they support your clients.
Do you make decisions for us inside FlowTribe?
No—and that’s on purpose. FlowTribe is designed to help you: Understand why something isn’t working Know what you should be focusing on Feel confident about which decisions to make You own the decisions. We provide the clarity and structure that make those decisions smarter.
How much time should I expect to commit each week?
Approximatly 2-4 hours/week .FlowTribe is built for business owners who are already running real companies. You should expect to spend: Time engaging with the R.I.S.E. curriculum Time applying what you’re learning to your business Time participating in discussions or support moments This isn’t busywork. Everything is designed to move your customer experience forward—efficiently.
What happens after the 10 weeks?
By the end of FlowTribe, you’ll have: A clearer understanding of your customer journey Stronger CX decision-making skills Progress on the areas that matter most to your business Some members continue building independently. Others choose to maintain access to FlowLab. And some realize they’re ready for FlowCore, where decisions are locked in and priorities are finalized. You move forward based on what you need next.
How do I know if this is the right time to join?
If your business is growing and your customer experience feels harder than it should… If you’re tired of guessing what to fix next… If you want structure without giving up control… Then this is your season.
You won’t remain stuck in conversation without movement.
FlowTribe is where that next-level growth begins — with strategy built around you, supported by a community that understands the journey. Applications for the March 2026 cohort open Jan 26.
You won’t remain stuck in conversation without movement.
FlowTribe is where that next-level growth begins — with strategy built around you, supported by a community that understands the journey. Applications for the March 2026 cohort open Jan 26.
Our Latest Insights
Explore industry news and creative strategies to keep your customer journey ahead of the curve.
Our Latest Insights
Explore industry news and creative strategies to keep your customer journey ahead of the curve.
