support@fierceified.agency
support@fierceified.agency
support@fierceified.agency
10 Weeks | Starts August 17, 2026
10 Weeks | Starts August 17, 2026
Improve your customer retention and increase youur profits.
10 Weeks | Starts August 17, 2026
Improve your customer retention and increase youur profits.
Shifting to a retention focused method can improve profit by 25%
At some point in your business, you realize it’s not a marketing problem.
It’s not a visibility issue.
And it’s definitely not that you’re “doing it wrong.”
It’s your focus on acquiring more customers that has you too exhausted to focus on retention.
You work very hard to get your customer, and put very little energy in keeping them longer. Every manual follow-up, every 'where do I go next' email, and every fumbled hand-off is a tax on your scaling potential. FlowTribe is where we delete the drag.
FlowTribe was built for those moments and to give you structure, perspective, and support while you work on what matters most—in real time.
Shifting to a retention focused method can improve profit by 25%
At some point in your business, you realize it’s not a marketing problem.
It’s not a visibility issue.
And it’s definitely not that you’re “doing it wrong.”
It’s your focus on acquiring more customers that has you too exhausted to focus on retention.
You work very hard to get your customer, and put very little energy in keeping them longer. Every manual follow-up, every 'where do I go next' email, and every fumbled hand-off is a tax on your scaling potential. FlowTribe is where we delete the drag.
FlowTribe was built for those moments and to give you structure, perspective, and support while you work on what matters most—in real time.
Shifting to a retention focused method can improve profit by 25%
At some point in your business, you realize it’s not a marketing problem.
It’s not a visibility issue.
And it’s definitely not that you’re “doing it wrong.”
It’s your focus on acquiring more customers that has you too exhausted to focus on retention.
You work very hard to get your customer, and put very little energy in keeping them longer. Every manual follow-up, every 'where do I go next' email, and every fumbled hand-off is a tax on your scaling potential. FlowTribe is where we delete the drag.
FlowTribe was built for those moments and to give you structure, perspective, and support while you work on what matters most—in real time.
You've hit $150K+ in revenue, but your have a revolving door of customers instead of retaining the ones you have.
You've hit $150K+ in revenue, but your have a revolving door of customers instead of retaining the ones you have.
FlowTribe is the 10-week cohort that helps established founders turn scattered touchpoints into a seamless journey that drives retention, referrals, and revenue.
It’s the space where your business stops relying heavily on new customers and fixes what's causing you to lose the customers you have.
After 10 weeks, eight participants will walk away with:
A 90-day CX Implementation Roadmap
Documented processes your team can actually use
A peer network of founders solving the same challenges
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey.
Each week, you’ll dive into guided implementation blocks.and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
Cohort begins August 17. 2026
FlowTribe is the 10-week cohort that helps established founders turn scattered touchpoints into a seamless journey that drives retention, referrals, and revenue.
It’s the space where your business stops relying heavily on new customers and fixes what's causing you to lose the customers you have.
After 10 weeks, eight participants will walk away with:
A 90-day CX Implementation Roadmap
Documented processes your team can actually use
A peer network of founders solving the same challenges
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey.
Each week, you’ll dive into guided implementation blocks.and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
Cohort begins August 17. 2026
FlowTribe is the 10-week cohort that helps established founders turn scattered touchpoints into a seamless journey that drives retention, referrals, and revenue.
It’s the space where your business stops relying heavily on new customers and fixes what's causing you to lose the customers you have.
After 10 weeks, eight participants will walk away with:
A 90-day CX Implementation Roadmap
Documented processes your team can actually use
A peer network of founders solving the same challenges
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey.
Each week, you’ll dive into guided implementation blocks.and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
Cohort begins August 17. 2026
I don't Feel Like I am hustling, now the work feels intentional.
I don't Feel Like I am hustling, now the work feels intentional.
I don't Feel Like I am hustling, now the work feels intentional.
Generated over $600 in revenue in 24 hours by deploying retention gameplan.
Tiffany Ellis
CEO of G Ann's Cold Pressed Juices
Let’s be very clear…because clarity is part of the customer experience.
FlowTribe is:
A methodology-driven implementation sprint. experience using the R.I.S.E. Method
A space where you actively work on real parts of your customer journey
Structured teaching paired with real-time application
Support that helps you see what’s not working and why
Accountability that keeps you moving without micromanagement
This is where you build CX confidence, not confusion.
FlowTribe is For:
Founders who have the revenue but are hustling to get it
Leaders ready to implement (not just learn theory)
Product or service-based businesses ready to focus on retention
If what you’re really looking for is someone to take over and run point on your business…this is not that container.
Let’s be very clear…because clarity is part of the customer experience.
FlowTribe is:
A methodology-driven implementation sprint. experience using the R.I.S.E. Method
A space where you actively work on real parts of your customer journey
Structured teaching paired with real-time application
Support that helps you see what’s not working and why
Accountability that keeps you moving without micromanagement
This is where you build CX confidence, not confusion.
FlowTribe is For:
Founders who have the revenue but are hustling to get it
Leaders ready to implement (not just learn theory)
Product or service-based businesses ready to focus on retention
If what you’re really looking for is someone to take over and run point on your business…this is not that container.
FlowTribe is about Intention.
\You stop being the person who continuously chases clients and start being the person who are retainining the ones you have better.
01
Week 1: Admin & The CX MRI
The journey begins with Week 1, focusing on admin and your CX Audit. This is a "Build" week where we plug your business into FlowLab to move beyond guesswork and uncover the "receipts" of your customer journey. By identifying exactly where revenue is leaking before the cohort call even begins, we establish a data-driven baseline for the work ahead.
02
Weeks 2–3: Research – Clarity Through Data
In Week 2, we move into "The Brain" phase of Research, where you learn to understand what is actually happening in your customer journey. You will learn to interpret the five types of CX research—Behavioral, Performance, Sentiment, Process, and Competitive—to find the "Why" behind customer disengagement. This transitions into Week 3, a "Build" week dedicated to your Research Summary. You will map your "As-Is" state to isolate the specific root causes of your friction, ensuring you stop fixing symptoms and start fixing actual systems.
03
Weeks 4–5: Innovate – Reimagine the Experience
Week 4 shifts the focus to "The Brain" phase of Innovation, moving the business from clarity to creativity. You will learn to reframe innovation as intention rather than intensity, focusing on small, strategic shifts that improve how your experience feels, flows, and functions. In Week 5, you move into the "Build" phase by drafting your Innovation Concepts. Using the Insight → Objective → Idea formula, you will identify possibilities worth testing, focusing on high-impact changes that don't overcomplicate your existing tech stack.
04
Weeks 6–7: Strategize – Build Your Implementation Engine
Week 6 introduces "The Brain" phase of Strategy, the essential bridge between innovation and results. You will utilize the CX Strategy Pyramid to ensure that every action connects back to a meaningful goal, providing structure to your innovation so your energy isn't wasted. This leads into Week 7, a "Build" week where you activate your Strategy Map and assign clear Ownership. By defining who is responsible for each part of the experience, you prevent "dropped balls" and ensure your strategy becomes a repeatable, scalable reality.
05
Week 8-9: Evolve – Optimize and Expand
In Week 8, we enter "The Brain" phase of Evolution, turning the RISE method into a continuous cycle. You will shift your job from execution to observation, learning to listen for the behavioral and emotional signals that tell you what is landing and what needs refinement. Week 9 is the final "Build" week, where you review your performance evidence and draft your next 90-Day RISE Plan. This operationalizes your growth, allowing your customer experience to mature with your business without requiring you to start from scratch every quarter.
06
Week 10: Offboarding & Next Steps
The roadmap concludes with Week 10, focusing on your final deployment and offboarding. As a newly minted Steward of the Experience, you will present your fully engineered CX engine on Demo Day. You will finalize your next steps, leaving the cohort with a method for listening, deciding, and evolving that allows your work to become lighter even as your business scales.
01
Week 1: Admin & The CX MRI
The journey begins with Week 1, focusing on admin and your CX Audit. This is a "Build" week where we plug your business into FlowLab to move beyond guesswork and uncover the "receipts" of your customer journey. By identifying exactly where revenue is leaking before the cohort call even begins, we establish a data-driven baseline for the work ahead.
02
Weeks 2–3: Research – Clarity Through Data
In Week 2, we move into "The Brain" phase of Research, where you learn to understand what is actually happening in your customer journey. You will learn to interpret the five types of CX research—Behavioral, Performance, Sentiment, Process, and Competitive—to find the "Why" behind customer disengagement. This transitions into Week 3, a "Build" week dedicated to your Research Summary. You will map your "As-Is" state to isolate the specific root causes of your friction, ensuring you stop fixing symptoms and start fixing actual systems.
03
Weeks 4–5: Innovate – Reimagine the Experience
Week 4 shifts the focus to "The Brain" phase of Innovation, moving the business from clarity to creativity. You will learn to reframe innovation as intention rather than intensity, focusing on small, strategic shifts that improve how your experience feels, flows, and functions. In Week 5, you move into the "Build" phase by drafting your Innovation Concepts. Using the Insight → Objective → Idea formula, you will identify possibilities worth testing, focusing on high-impact changes that don't overcomplicate your existing tech stack.
04
Weeks 6–7: Strategize – Build Your Implementation Engine
Week 6 introduces "The Brain" phase of Strategy, the essential bridge between innovation and results. You will utilize the CX Strategy Pyramid to ensure that every action connects back to a meaningful goal, providing structure to your innovation so your energy isn't wasted. This leads into Week 7, a "Build" week where you activate your Strategy Map and assign clear Ownership. By defining who is responsible for each part of the experience, you prevent "dropped balls" and ensure your strategy becomes a repeatable, scalable reality.
05
Week 8-9: Evolve – Optimize and Expand
In Week 8, we enter "The Brain" phase of Evolution, turning the RISE method into a continuous cycle. You will shift your job from execution to observation, learning to listen for the behavioral and emotional signals that tell you what is landing and what needs refinement. Week 9 is the final "Build" week, where you review your performance evidence and draft your next 90-Day RISE Plan. This operationalizes your growth, allowing your customer experience to mature with your business without requiring you to start from scratch every quarter.
06
Week 10: Offboarding & Next Steps
The roadmap concludes with Week 10, focusing on your final deployment and offboarding. As a newly minted Steward of the Experience, you will present your fully engineered CX engine on Demo Day. You will finalize your next steps, leaving the cohort with a method for listening, deciding, and evolving that allows your work to become lighter even as your business scales.
Frequently Asked Questions
Is this coaching, consulting, or training?
It is none of those by themselves. FlowTribe is a facilitated team engagement. Lindsay facilitates every session. The CEO participates as a team member — not as the authority in the room. The team does the work together, guided by the R.I.S.E. Method and grounded in FlowLab data. The outcome is not a coaching insight or a consulting recommendation — it is a trained team with shared standards and named ownership.
Does the CEO need to prepare anything before FlowTribe starts?
Yes, one thing. The CEO completes FlowLab before Session 1. FlowLab is free and takes approximately 30 to 45 minutes. The diagnostic identifies your priority relationship stage and gives the team real data to work from in Session 1 instead of assumptions. If you have not completed FlowLab yet, start there.
What if some of our team is remote?
The virtual format is designed for distributed teams. All four sessions run over video and the workbooks are digital. The in-person format works best when the majority of the team can be in the same room — but we can discuss hybrid options during your discovery call.
How much time does the team need to commit?
Eight hours of facilitated sessions across two weeks. Between sessions, team members complete assigned actions — typically 30 to 60 minutes of implementation work per person between sessions. The in-person format compresses everything into two full days.
What happens after FlowTribe ends?
The team leaves with the Team Relationship Playbook and the 90-Day Plan — both designed to sustain the work independently. Teams that want ongoing strategic leadership at the relationship level can continue with FlowCore, Fierceified's fractional CXO partnership. Teams that want to monitor their client relationship over time can continue using FlowLab.
What if the team has never done anything like this before?
That is the most common situation. FlowTribe is designed for teams that have never formally discussed what a strong client relationship looks like in their business — because that conversation has never existed before. The workbooks, the facilitation, and the R.I.S.E. framework guide the team through the process. No prior training experience required.
Do you offer a guarantee?
FlowTribe is built on a straightforward commitment: if the engagement does not identify the specific relationship touchpoint costing your business clients and produce a team-owned plan to address it, we will continue working with your team until it does. This requires full participation from all team members across all four sessions.
What if our team members joined at different times and have different levels of understanding of how we work with clients?
That is actually the most common situation FlowTribe walks into. The team member who has been with you the longest has absorbed your relationship standard by proximity — she was there when it was being built. The newer team members inherited a translated version of it, filtered through whoever trained them. FlowTribe is specifically designed to close that gap — by bringing the whole team into the same room, at the same time, to build one shared standard that everyone owns equally. Regardless of when they joined.
Frequently Asked Questions
Is this coaching, consulting, or training?
It is none of those by themselves. FlowTribe is a facilitated team engagement. Lindsay facilitates every session. The CEO participates as a team member — not as the authority in the room. The team does the work together, guided by the R.I.S.E. Method and grounded in FlowLab data. The outcome is not a coaching insight or a consulting recommendation — it is a trained team with shared standards and named ownership.
Does the CEO need to prepare anything before FlowTribe starts?
Yes, one thing. The CEO completes FlowLab before Session 1. FlowLab is free and takes approximately 30 to 45 minutes. The diagnostic identifies your priority relationship stage and gives the team real data to work from in Session 1 instead of assumptions. If you have not completed FlowLab yet, start there.
What if some of our team is remote?
The virtual format is designed for distributed teams. All four sessions run over video and the workbooks are digital. The in-person format works best when the majority of the team can be in the same room — but we can discuss hybrid options during your discovery call.
How much time does the team need to commit?
Eight hours of facilitated sessions across two weeks. Between sessions, team members complete assigned actions — typically 30 to 60 minutes of implementation work per person between sessions. The in-person format compresses everything into two full days.
What happens after FlowTribe ends?
The team leaves with the Team Relationship Playbook and the 90-Day Plan — both designed to sustain the work independently. Teams that want ongoing strategic leadership at the relationship level can continue with FlowCore, Fierceified's fractional CXO partnership. Teams that want to monitor their client relationship over time can continue using FlowLab.
What if the team has never done anything like this before?
That is the most common situation. FlowTribe is designed for teams that have never formally discussed what a strong client relationship looks like in their business — because that conversation has never existed before. The workbooks, the facilitation, and the R.I.S.E. framework guide the team through the process. No prior training experience required.
Do you offer a guarantee?
FlowTribe is built on a straightforward commitment: if the engagement does not identify the specific relationship touchpoint costing your business clients and produce a team-owned plan to address it, we will continue working with your team until it does. This requires full participation from all team members across all four sessions.
What if our team members joined at different times and have different levels of understanding of how we work with clients?
That is actually the most common situation FlowTribe walks into. The team member who has been with you the longest has absorbed your relationship standard by proximity — she was there when it was being built. The newer team members inherited a translated version of it, filtered through whoever trained them. FlowTribe is specifically designed to close that gap — by bringing the whole team into the same room, at the same time, to build one shared standard that everyone owns equally. Regardless of when they joined.
We don’t just Improve systems; We Increase Profits.
We are so confident in the RISE Method that we guarantee the infrastructure we build together will be worth more than the cost of the program by the end of the cohort.
If FlowTribe does not identify and plug a revenue leak, or reclaim executive capacity equal to your investment, we will provide additional 1-on-1 implementation support until it does.
This guarantee requires full participation in all Strategy Sessions and completion of all Build Sprints to ensure your engine is properly engineered
Applications for the August Cohort opens in July
We don’t just Improve systems; We Increase Profits.
We are so confident in the RISE Method that we guarantee the infrastructure we build together will be worth more than the cost of the program by the end of the cohort.
If FlowTribe does not identify and plug a revenue leak, or reclaim executive capacity equal to your investment, we will provide additional 1-on-1 implementation support until it does.
This guarantee requires full participation in all Strategy Sessions and completion of all Build Sprints to ensure your engine is properly engineered
Applications for the August Cohort opens in July
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Explore industry news and creative strategies to keep your customer journey ahead of the curve.
Our Latest Insights
Explore industry news and creative strategies to keep your customer journey ahead of the curve.
