support@fierceified.agency
support@fierceified.agency
10 Weeks | Starts March 16, 2026
10 Weeks | Starts March 16, 2026
Refine your CX. Retain your people. Rise together.
10 Weeks | Starts March 16, 2026
Refine your CX. Retain your people. Rise together.
FlowTribe helps you evolve from having systems to delivering experiences.
The offers. The systems. The team. They’re all here — the proof that you’re not playing small anymore.
But deep down, you know that what got you here won’t get you to where you’re going.
Because scaling isn’t just about adding more — more clients, more automations, more revenue. Scaling is about refining. It’s about creating the kind of customer experience that doesn’t just work… it wows. The kind that turns one-time buyers into lifelong clients. The kind that builds loyalty so strong, your growth becomes inevitable.
The truth is, most multi–six-figure businesses already have systems. What they don’t have is a connected experience. Instead, they’ve Frankensteined tools together and hoped for the best — a decent onboarding flow here, an automated email sequence there. And while it’s gotten them this far, it’s also quietly holding them back.
The offers. The systems. The team. They’re all here — the proof that you’re not playing small anymore.
But deep down, you know that what got you here won’t get you to where you’re going.
Because scaling isn’t just about adding more — more clients, more automations, more revenue. Scaling is about refining. It’s about creating the kind of customer experience that doesn’t just work… it wows. The kind that turns one-time buyers into lifelong clients. The kind that builds loyalty so strong, your growth becomes inevitable.
The truth is, most multi–six-figure businesses already have systems. What they don’t have is a connected experience. Instead, they’ve Frankensteined tools together and hoped for the best — a decent onboarding flow here, an automated email sequence there. And while it’s gotten them this far, it’s also quietly holding them back.
FlowTribe helps you evolve from having systems to delivering experiences.
The offers. The systems. The team. They’re all here — the proof that you’re not playing small anymore.
But deep down, you know that what got you here won’t get you to where you’re going.
Because scaling isn’t just about adding more — more clients, more automations, more revenue. Scaling is about refining. It’s about creating the kind of customer experience that doesn’t just work… it wows. The kind that turns one-time buyers into lifelong clients. The kind that builds loyalty so strong, your growth becomes inevitable.
The truth is, most multi–six-figure businesses already have systems. What they don’t have is a connected experience. Instead, they’ve Frankensteined tools together and hoped for the best — a decent onboarding flow here, an automated email sequence there. And while it’s gotten them this far, it’s also quietly holding them back.
This isn’t another cookie-cutter course stuffed with generic templates you’ll never use. And it’s not just one-on-one coaching that leaves you siloed and overwhelmed.
This isn’t another cookie-cutter course stuffed with generic templates you’ll never use. And it’s not just one-on-one coaching that leaves you siloed and overwhelmed.
FlowTribe is something different — a personalized customer experience accelerator that blends tailored strategy with collaborative energy. It’s the space where your business stops operating in pieces and starts moving as one powerful, revenue-generating ecosystem.
Over 10 weeks, we walk you through our signature R.I.S.E. Method — Research, Innovate, Strategize, and Evolve — but we do it in a way that’s completely personalized to your business.
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey — no two plans are ever the same.
Each week, you’ll dive into focused workshops and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
And you won’t be doing it alone.
Between weekly workshops, collaborative group sessions, and one-on-one strategy calls, you’ll have the support and accountability you need to actually implement — not just learn.
FlowTribe is something different — a personalized customer experience accelerator that blends tailored strategy with collaborative energy. It’s the space where your business stops operating in pieces and starts moving as one powerful, revenue-generating ecosystem.
Over 10 weeks, we walk you through our signature R.I.S.E. Method — Research, Innovate, Strategize, and Evolve — but we do it in a way that’s completely personalized to your business.
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey — no two plans are ever the same.
Each week, you’ll dive into focused workshops and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
And you won’t be doing it alone.
Between weekly workshops, collaborative group sessions, and one-on-one strategy calls, you’ll have the support and accountability you need to actually implement — not just learn.
FlowTribe is something different — a personalized customer experience accelerator that blends tailored strategy with collaborative energy. It’s the space where your business stops operating in pieces and starts moving as one powerful, revenue-generating ecosystem.
Over 10 weeks, we walk you through our signature R.I.S.E. Method — Research, Innovate, Strategize, and Evolve — but we do it in a way that’s completely personalized to your business.
It starts with your data. You’ll complete a full CX assessment inside Flowlab, where we’ll analyze the numbers, patterns, and behaviors hiding in plain sight. From there, you’ll receive a custom 10-week RISE plan designed specifically around your customer journey — no two plans are ever the same.
Each week, you’ll dive into focused workshops and curated learning paths that align with your plan. While the cohort moves through the same phases together, every member’s work looks a little different — because every business is different. One founder might be digging into churn data while another reimagines their onboarding flow, but you’ll all be working toward the same outcome: a customer experience that scales with you.
And you won’t be doing it alone.
Between weekly workshops, collaborative group sessions, and one-on-one strategy calls, you’ll have the support and accountability you need to actually implement — not just learn.
They provided so many platforms and systems so that I am able to get work done in a way that works for me.
From concept to launch, we craft customer journeys that not only look exceptional but also drive results, and builds connections that last.
Laura Gregory
Life Coach
By the end of FlowTribe, you won’t just understand your customer experience — you’ll own it.
You’ll walk away with a roadmap built from your own data, a customer journey that matches the quality of your brand, and a strategy for turning every client touchpoint into an opportunity for retention, referral, and revenue.
Most importantly, you’ll finally have systems that don’t just support your business… they scale it.
By the end of FlowTribe, you won’t just understand your customer experience — you’ll own it.
You’ll walk away with a roadmap built from your own data, a customer journey that matches the quality of your brand, and a strategy for turning every client touchpoint into an opportunity for retention, referral, and revenue.
Most importantly, you’ll finally have systems that don’t just support your business… they scale it.
You don’t need another course collecting dust in your inbox
And you definitely don’t need another strategy call that gives you ideas but no implementation.
FlowTribe is built differently — it’s part strategy, part execution lab, and part accountability hub. We don’t hand you a one-size-fits-all checklist. We build a plan with you and walk beside you as you bring it to life. Here’s how we do it:
01
Week 1: Prep & Personalization
We start where all great customer experiences begin — with you and your data. You’ll complete a deep-dive assessment inside Flowlab, our customer experience hub, where we’ll gather the key metrics and insights that tell the story of your current journey. You’ll also receive your Flow Score, a snapshot of where your CX stands today and where your biggest opportunities lie. This isn’t guesswork. It’s the foundation for the custom plan we’ll build together.
01
Week 1: Prep & Personalization
We start where all great customer experiences begin — with you and your data. You’ll complete a deep-dive assessment inside Flowlab, our customer experience hub, where we’ll gather the key metrics and insights that tell the story of your current journey. You’ll also receive your Flow Score, a snapshot of where your CX stands today and where your biggest opportunities lie. This isn’t guesswork. It’s the foundation for the custom plan we’ll build together.
02
Week 2: Your Personalized CX Roadmap
Once your data is in, we’ll deliver your 10 -week CX growth plan — crafted around your business, your goals, and your growth stage. This is the heart of FlowTribe: no two plans look the same. You’ll see exactly where to focus first, which improvements will move the needle fastest, and which tools or trainings are most relevant to you. We’ll review it together and refine it until it fits like a glove. From here, everything you do inside the accelerator will connect directly back to this plan.
02
Week 2: Your Personalized CX Roadmap
Once your data is in, we’ll deliver your 10 -week CX growth plan — crafted around your business, your goals, and your growth stage. This is the heart of FlowTribe: no two plans look the same. You’ll see exactly where to focus first, which improvements will move the needle fastest, and which tools or trainings are most relevant to you. We’ll review it together and refine it until it fits like a glove. From here, everything you do inside the accelerator will connect directly back to this plan.
03
Weeks 3–4: Research – Clarity Through Data
Now that we know where we’re headed, it’s time to understand the terrain. In the Research phase, you’ll dig deeper into your data and your customer journey to uncover the real story behind churn, conversion, and retention. This is where the “aha” moments happen — the insights that explain why people leave, why they stay, and how to build loyalty that lasts. While every member’s focus is different (you might be analyzing feedback while someone else maps onboarding gaps), we’re all working toward the same goal: clarity.
03
Weeks 3–4: Research – Clarity Through Data
Now that we know where we’re headed, it’s time to understand the terrain. In the Research phase, you’ll dig deeper into your data and your customer journey to uncover the real story behind churn, conversion, and retention. This is where the “aha” moments happen — the insights that explain why people leave, why they stay, and how to build loyalty that lasts. While every member’s focus is different (you might be analyzing feedback while someone else maps onboarding gaps), we’re all working toward the same goal: clarity.
04
Weeks 5–6: Innovate – Reimagine the Experience
Once we know what’s working (and what’s not), we’ll move into innovation mode. Here’s where strategy turns into creativity. You’ll design new touchpoints, refine existing ones, and build the kind of seamless customer experience that makes clients want to stay — and tell their friends. And because your learning path is personalized, the tools and trainings you get will match your goals. Some members might focus on retention campaigns. Others might overhaul fulfillment. All of it moves you closer to your ideal experience.
04
Weeks 5–6: Innovate – Reimagine the Experience
Once we know what’s working (and what’s not), we’ll move into innovation mode. Here’s where strategy turns into creativity. You’ll design new touchpoints, refine existing ones, and build the kind of seamless customer experience that makes clients want to stay — and tell their friends. And because your learning path is personalized, the tools and trainings you get will match your goals. Some members might focus on retention campaigns. Others might overhaul fulfillment. All of it moves you closer to your ideal experience.
05
Weeks 7–8: Strategize – Build Your Implementation Engine
Ideas are great — but execution is where transformation happens. In the Strategize phase, we’ll turn your vision into a clear, actionable plan. You’ll create KPIs, map workflows, align your tools, and assign ownership so nothing falls through the cracks. This is where your CX stops being theory and starts becoming a well-oiled, revenue-driving machine.
05
Weeks 7–8: Strategize – Build Your Implementation Engine
Ideas are great — but execution is where transformation happens. In the Strategize phase, we’ll turn your vision into a clear, actionable plan. You’ll create KPIs, map workflows, align your tools, and assign ownership so nothing falls through the cracks. This is where your CX stops being theory and starts becoming a well-oiled, revenue-driving machine.
06
Week 9: Evolve – Optimize and Expand
Customer experience isn’t a one-and-done project — it’s a living, breathing ecosystem. In Evolve, we’ll set you up to keep improving long after FlowTribe ends. You’ll build feedback loops, set up measurement dashboards, and learn how to iterate your CX strategy as your business grows. The result? A system that scales with you — without needing to start over every six months.
06
Week 9: Evolve – Optimize and Expand
Customer experience isn’t a one-and-done project — it’s a living, breathing ecosystem. In Evolve, we’ll set you up to keep improving long after FlowTribe ends. You’ll build feedback loops, set up measurement dashboards, and learn how to iterate your CX strategy as your business grows. The result? A system that scales with you — without needing to start over every six months.
07
Week 10: Offboarding & Next Steps
In our final week, we’ll bring it all together. You’ll review your progress, celebrate your wins, and map out your next 90 days with clarity and confidence. We’ll also explore advanced next steps — from deeper CX support to automation upgrades — so you leave knowing exactly how to keep building on your momentum
07
Week 10: Offboarding & Next Steps
In our final week, we’ll bring it all together. You’ll review your progress, celebrate your wins, and map out your next 90 days with clarity and confidence. We’ll also explore advanced next steps — from deeper CX support to automation upgrades — so you leave knowing exactly how to keep building on your momentum
01
Week 1: Prep & Personalization
We start where all great customer experiences begin — with you and your data. You’ll complete a deep-dive assessment inside Flowlab, our customer experience hub, where we’ll gather the key metrics and insights that tell the story of your current journey. You’ll also receive your Flow Score, a snapshot of where your CX stands today and where your biggest opportunities lie. This isn’t guesswork. It’s the foundation for the custom plan we’ll build together.
02
Week 2: Your Personalized CX Roadmap
Once your data is in, we’ll deliver your 10 -week CX growth plan — crafted around your business, your goals, and your growth stage. This is the heart of FlowTribe: no two plans look the same. You’ll see exactly where to focus first, which improvements will move the needle fastest, and which tools or trainings are most relevant to you. We’ll review it together and refine it until it fits like a glove. From here, everything you do inside the accelerator will connect directly back to this plan.
03
Weeks 3–4: Research – Clarity Through Data
Now that we know where we’re headed, it’s time to understand the terrain. In the Research phase, you’ll dig deeper into your data and your customer journey to uncover the real story behind churn, conversion, and retention. This is where the “aha” moments happen — the insights that explain why people leave, why they stay, and how to build loyalty that lasts. While every member’s focus is different (you might be analyzing feedback while someone else maps onboarding gaps), we’re all working toward the same goal: clarity.
04
Weeks 5–6: Innovate – Reimagine the Experience
Once we know what’s working (and what’s not), we’ll move into innovation mode. Here’s where strategy turns into creativity. You’ll design new touchpoints, refine existing ones, and build the kind of seamless customer experience that makes clients want to stay — and tell their friends. And because your learning path is personalized, the tools and trainings you get will match your goals. Some members might focus on retention campaigns. Others might overhaul fulfillment. All of it moves you closer to your ideal experience.
05
Weeks 7–8: Strategize – Build Your Implementation Engine
Ideas are great — but execution is where transformation happens. In the Strategize phase, we’ll turn your vision into a clear, actionable plan. You’ll create KPIs, map workflows, align your tools, and assign ownership so nothing falls through the cracks. This is where your CX stops being theory and starts becoming a well-oiled, revenue-driving machine.
06
Week 9: Evolve – Optimize and Expand
Customer experience isn’t a one-and-done project — it’s a living, breathing ecosystem. In Evolve, we’ll set you up to keep improving long after FlowTribe ends. You’ll build feedback loops, set up measurement dashboards, and learn how to iterate your CX strategy as your business grows. The result? A system that scales with you — without needing to start over every six months.
07
Week 10: Offboarding & Next Steps
In our final week, we’ll bring it all together. You’ll review your progress, celebrate your wins, and map out your next 90 days with clarity and confidence. We’ll also explore advanced next steps — from deeper CX support to automation upgrades — so you leave knowing exactly how to keep building on your momentum
Your business has already proven it can grow. Now it’s time to make sure your customer experience grows with it.
FlowTribe is where that next-level growth begins — with strategy built around you, supported by a community that understands the journey.Applications for the March 2025 cohort are now open.
Your business has already proven it can grow. Now it’s time to make sure your customer experience grows with it.
FlowTribe is where that next-level growth begins — with strategy built around you, supported by a community that understands the journey.Applications for the March 2025 cohort are now open.
Our Latest Insights
Explore industry news and creative strategies to keep your customer journey ahead of the curve.
Our Latest Insights
Explore industry news and creative strategies to keep your customer journey ahead of the curve.
