The Blog

Big CX Energy, Built for Small Biz Hustlers

Our CX blog is where bold small businesses meet big-business strategies—minus the corporate jargon and sky-high budgets.

We break down the best customer experience practices from the big leagues and remix them for solopreneurs, scaling founders, and small teams who want to play smart and win big.

From actionable tips on creating frictionless customer journeys to leveraging tools like heatmaps and automations (without losing your mind), this blog is your go-to for turning customer satisfaction into serious growth. Think of it as the cheat code to CX success, served up with the kind of vibe that keeps you coming back for more.

No fluff. All strategy. Tailored for small businesses that want to stand out. 

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Bad CX Strategy

Why Your Customers Might Hate Your Omnichannel Strategy In theory, an omnichannel strategy sounds like the perfect way to meet customers where they are. However,

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