We break down the best customer experience practices from the big leagues and remix them for solopreneurs, scaling founders, and small teams who want to play smart and win big.
From actionable tips on creating frictionless customer journeys to leveraging tools like heatmaps and automations (without losing your mind), this blog is your go-to for turning customer satisfaction into serious growth. Think of it as the cheat code to CX success, served up with the kind of vibe that keeps you coming back for more.
No fluff. All strategy. Tailored for small businesses that want to stand out.
Creating an inclusive and welcoming customer experience environment isn’t just a “nice-to-have”—it’s a must. Whether you’re a mom-and-pop shop or a growing startup, making sure
Imagine you’re hosting a webinar and the point of 99% of all webinars is to sale something. You’ve poured hours into creating valuable content, and
I’m officially entering into my Auntie age, that means music blaring through my house in Sunday morning as I clean and prepare for the week.
One thing that our small business client’s hate is having to learn new tech. There are so many tools out that is can be overwhelming
Lessons from the Kamala Harris Campaign Real-time analytics can transform your customer experience from ordinary to extraordinary. With the data available at your fingertips, you
How to dive in and overcome things holding you back from shifting. Transitioning to an omnichannel model might seem as challenging as nailing Beyoncé’s choreography
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