Part II: Making the Leap to Omnichannel!
If you haven’t read part one of this post, go read that now! It won’t take five minutes and it’ll prep you for this post!
Fierceified Creative & Consulting | Copyright 2025
We break down the best customer experience practices from the big leagues and remix them for solopreneurs, scaling founders, and small teams who want to play smart and win big.
From actionable tips on creating frictionless customer journeys to leveraging tools like heatmaps and automations (without losing your mind), this blog is your go-to for turning customer satisfaction into serious growth. Think of it as the cheat code to CX success, served up with the kind of vibe that keeps you coming back for more.
No fluff. All strategy. Tailored for small businesses that want to stand out.
If you haven’t read part one of this post, go read that now! It won’t take five minutes and it’ll prep you for this post!
This is like a double album, do people still make those anymore? I always struggle with saying albums now-a-days because everything is digital, but anyways
Delivering an omni-anything can seem overwhelming, but it doesn’t have to be! Chances are, you are probably already doing it and you’re not calling it
Voice of the customer sounds like another name for a client avatar. To be honest, you’re not completely wrong. Your avatar encompases VoC. Your avatar
Customer satisfaction alone doesn’t cut it. Today, the goal is to delight customers—to exceed their expectations and create memorable experiences that keep them coming back
Sounds fancy, but it’s not A long time ago … How long? Depends on who you ask, if you ask my teen she would ask
Fierceified Creative & Consulting | Copyright 2025
