We break down the best customer experience practices from the big leagues and remix them for solopreneurs, scaling founders, and small teams who want to play smart and win big.
From actionable tips on creating frictionless customer journeys to leveraging tools like heatmaps and automations (without losing your mind), this blog is your go-to for turning customer satisfaction into serious growth. Think of it as the cheat code to CX success, served up with the kind of vibe that keeps you coming back for more.
No fluff. All strategy. Tailored for small businesses that want to stand out.
How Beyoncé’s Latest Reel Teaches Us Cheat Codes in Customer Experience (CX) Let’s talk about a critical component of Customer Experience (CX)—feedback. Not just collecting
It’s all about your customer’s experience here! Question for you. How much time do we spend on our mobile phones? Would you believe over half?
Let’s cut to the chase—running a business today isn’t just about having a great product or service. It’s about creating a killer client experience (CX)
If you have been with us for a while, you have heard us talk about the different parts of the Customer Experience (CX) journey, where
It’s time to leave behind the old, uninspired methods of customer experience and embrace B.O.L.D. P.O.W.E.R.—a CX Framework that throws out the traditional playbook and
We like to break Customer experience into phases because CX is a collective of many parts to create an entire experience. The four phases are:
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